Customer-Nominated Great Jobs

August 27th, 2014

WEEK OF 8/27/14

CHRISTOPHER DENNING
Mr. Denning called me this morning and wished to convey how well Michael took care of their home. Chris stated that Michael stated there were several issues with their original system and that he reran quite a few cables and relocated the dish to a suitable location. Mr. Denning wanted to let me know that he did a swell job and worked really hard to ensure that their system was operating properly. Thank you for your hard work, Mr. Martinez!!!

RAMONA GULLY
Mrs. Gully called me this afternoon and wanted to let me know how wonderful Andrew was. She commended him on his hard work and his expertise. She stated that he was the most knowledgeable technician that ever visited her home. She said he took his time, addressed each issue and owned every opportunity to enhance this customer’s experience. She also said she would adopt him if she could. Great job, AJ!!!!

Customer-Nominated Great Jobs

August 18th, 2014

WEEK OF 8/10/14

KENDAL LAND
My name is Kendal Land and I have been a DIRECTV customer for quite some time. On Friday, two of your installers, Michael Bourg and Carl Hardwick, went above and beyond to get our service set up. It took them nearly 4.5 hours on a late Friday afternoon. Just wanted you to know how much our family appreciated their work.
Kendal Land

DARIUS ADAMCZYK
I am a customer of DIRECTV and had one of your service techs perform a VERY complex install at my new home. The technician’s name is Newton Raymond. I just wanted to let you know that he did AN OUTSTANDING job. He was very professional, knowledgeable, took care to do the job properly, and completed the work in timely fashion. Simply outstanding! I hope you have a chance to congratulate him on outstanding customer service.

SUSAN BAYIRD
He called and text to see if I wanted an early service connection date. They were at my house when I got home. He met me outside, shook my hand, and introduced himself and who he worked for. He asked what I would be using the service connection for and on which devices. Explained what he was going to do. Wore his blue booties which was nice. Very friendly and answered all my questions with knowledge of his job. Overall, GREAT experience.

Customer-Nominated Great Jobs

August 12th, 2014

WEEK OF 8/3/14

PATT LOCKHART
I am the covering supervisor for Andrew Collins. On 8-4-14, I received a phone call, not from the customer but from the mobile home owner where the customer lives, who called to tell me how great of a job Andrew did on an upgrade he was at.

He said Andrew did the most wonderful job compared to any other technician that has done work in his mobile home park. He was very impressed with his professionalism and how good he made the job look.

To not only get the attention of the customer, but the OWNER of the mobile home park is more than outstanding, it is definitely going above and beyond the call of the job.

I am submitting this nomination on behalf of the mobile home park owner and the account holder. Thank you Andrew for your hard work and dedication to great customer service and our image.

MIKE REINER
Just wanted to drop you an email and let you know how pleased I was with your technician, Andrew, and his trainee! They were both very knowledgeable and professional. Went right to work and got the installation done very quickly. Andrew had a super attitude and explained everything about the new system to me thoroughly! I’m not sure I have had any technicians at my home that were that good before! Please pass my thanks on to them and thank you for the great service!
Mike Reiner

TERRY STITES
EXCELLENT JOB!!!!!!!! The two technicians were here for about an hour, in the rain, and did a great job. They even wore booties, protecting my carpet from dirt and grass :-) . So excited to have a secure, working internet connection. I will recommend the service to friends and family.

Customer-Nominated Great Jobs

August 12th, 2014

WEEK OF 7/27/14

MARK CALABRO
I am emailing you to let you know that we were extremely pleased with the service tech Muslim Williams. He was here this morning for the second time and did a great job taking care of our issues. I just thought you would like to hear some positive comments because I’m sure they are few and far between in your business. Most people just like to complain.

Thanks for the great service.

Regards,
Mark Calabro

TAMI BAKER
I just wanted to take a minute to let you know what a great job Jason did with my reinstall. He was professional and courteous. He went over and above to make sure I was pleased with my reinstall. He was patient and gladly answered all of my questions. He repeatedly checked to make sure I was happy with the location of the dish and cables. He also made sure everything was in working condition and that I knew how to use everything before he left. He was extremely helpful and knowledgeable. Thank you for employing such a guy. I am a very happy customer!

Sincerely,

Tami Baker

CORRINGTON BALDWIN
Mr. Baldwin made it a point to call me and tell me about the wonderful job Dennis did. He was impressed with the way he took time and went through his entire install and fixed everything. He also added that Dennis was polite and professional. Great job, Dennis.

Customer-Nominated Great Jobs

July 28th, 2014

WEEK OF 7/20/2014

CHEON KIM
Mike Fagundo and Josh(supervisor who assisted him) went above and beyond the call of duty to install my new DIRECTV system! They came after hours, because the original installer got delayed, and stayed until later that evening to make sure the installation was done correctly. They both were very professional and pleasant, in addition to being very competent! Thank you!

YVAES ALEXANDER II
I’ve been having intermittent service for a few days now, so I spoke with Dana Fair who ultimately hooked me up with Ryan Burhans for a service call. I would like to thank Ryan for taking care of me so quickly, within an hour of my request. He cleaned up some excess cable, replaced a couple of parts, and showed me everything that he found wrong. He was also very friendly with my kids and nephew. Thanks a lot, Ryan, for your prompt and efficient service!

ELIZABETH GRIMARD
I would like to personally ensure that Technician Derek Millett gets recognized for his wonderful professional behavior. Mr. Millett demonstrated how our system works, what to do when certain interferences arise, and he even walked us through the entire system to show us every piece so we would understand what it does, and what to do if it is not working. I am so happy that the technician did show up on time, and his disposition was very nice and courteous, which today is not seen with too many companies. We want to make sure he is recognized for taking the extra time to show us everything, which no one has ever done, to answer all our questions and we are at ease now knowing how it all works and what to do if we have a problem. His confidence in his job is admirable, his attitude is excellent, and he is an asset for your company and we want to thank you for having him come to our home today. Thank you.

Customer-Nominated Great Jobs

July 28th, 2014

WEEK OF 7/13/2014

CHRISTOPHER KELLIHER
On behalf of technician, Muataz Jabbar MBME045398, whom visited my home in Maine on Sunday, 7/13/2014.
I want to advise that the dedication and professional courtesy is something this young man has beyond my expectations and has surpassed any DIRECTV technician that I have dealt with in the past. I had so many questions and things I didn’t like set up and he didn’t even blink an eye; everything was redone to my liking, and for someone to call you “sir” as a customer consistently is something today that most companies do not even bother to recognize a customer. This technician can come to my home and do his job any time I need DIRECTV help, he was just incredible and blew me away with his wisdom and courtesy today. Just something you don’t expect from anyone. Thank you, Muataz, for coming and taking care of me and my family. You are top notch and I surely hope your company makes my statement publicized to your fellow technicians. They all should be like you and your company would be above all companies in your industry with no issues.

JAN LOCKHART
Just wanted you to know that my husband and I were very pleased with the installation by Josh Baker. We thought he was very professional and did a good job explaining things to us.

Thank you for your time.

Jan & Mark Lockhart

PARNEL MOISE
I am writing this short note to acknowledge the excellent work accomplished by your employee Newton Raymond.
Newton has just completed the first phase of our programming upgrade. He went to great lengths to accomplish a task that was not by any means the easiest, given the placement location. Newton’s workmanship, his meticulous attention to details, his cooperation reveals a great sense of professionalism.

The second phase of the upgrade is some weeks to come. We would consider it a privilege to have him again at our site. No doubt you have heard from similar commendations from his customers. Nevertheless please accept yet one more from a very satisfied customer.

Sincerely,
Parnel Moise
IT Support Specialist

Customer-Nominated Great Jobs

July 28th, 2014

WEEK OF 7/6/2014

LINA ALOI

To Whom It May Concern,

It was important for me to let you know what a positive experience I recently had with the installation of my DIRECTV. Your installer, Scott Medina, exceeded my expectations!

In the past I had heard many negative comments regarding DIRECTV, but with Mr. Medina’s competent installation, I felt very confident. Even though my installation was a challenge (with the problem of finding previous cable wires) he was very knowledgeable and did a great job. I was always a Comcast customer so I was not familiar with DIRECTV and Mr. Medina was very patient and professional with answering my many questions.

You have a valuable employee in Scott Medina and I thank you for the opportunity to express my gratitude.

Sincerely,
Lina Aloi

STEVE HUSTED
This morning, we needed our dish relocated because we had a new roof put on the house yesterday. DIRECTV sent Michael Davis to complete this task. I have to tell you how pleased we were with Michael’s work. He did move the dish as requested, but he reset the resolution on all the receivers, told us about on demand, installed on demand, fixed a fitting on the receiver in the bedroom that wasn’t working properly, and re-programed our remotes so all the latest features would work. I was so impressed with this person. What a great representative for DIRECTV. He is undoubtedly the best tech we have ever had from DIRECTV. We have had DIRECTV since 2007 and 12 years out of the last 15 years. This is the first time I was ever compelled to send an email. That says it all. Just wanted you to know!

Thanks,
Steve and Lisa Husted

MELINDA WALDROP
Melinda Waldrop called to give praise to this technician.
She said he was “fantastic” “excellent” “ and “a fine young man”
She was very impressed with all of the extra work he put in to make the job perfect.

Customer-Nominated Great Jobs

July 4th, 2014

WEEK OF 6/29/2014

GREG TEACE
THE CUSTOMER CALLED AND WAS VERY HAPPY WITH THEIR SERVICE CALL; THEY HAVE NEVER HAD SERVICE LIKE THEY HAD TODAY. TECH MADE SURE ALL REMOTES WORKED ON THEIR TV’S, WHICH THEY DIDN’T BEFORE HE BECAME A CUSTOMER. SAID HE IS VERY OLD AND IT’S HARD TO FIND YOUNG GUYS TO GIVE THEM RESPECT THAT THEY WANT. JUST LETTING EVERYONE KNOW YOU HAVE A GREAT TECH. CUSTOMER SERVICE WAS 110% AND SHOWED HIM AN EASY WAY TO RECORD STUFF.

SHARON LARSON
Joseph was out, June 23, to install my DIRECTV satellite dish on a pole instead of reinstalling it on my roof, after I just had a new roof put on my home. He worked more than several hours to get the job done, and then spent time setting up my remotes and answering all my questions. He was very thorough, thoughtful, cooperative and hard-working(it was very hot that day!). I asked how I could let his superiors know what a fine job he did. I am impressed!

SARANAC LAKE MOOSE LODGE
I’m Gregory Parker, the administrator of Saranac Lake Moose Lodge #457 in Saranac Lake, NY 12983, and I just wanted to inform you that Shane Spoor was very professional and helpful in performing his duties. He installed all new wiring throughout the building, and up to the roof, and did an excellent job of using the correct roof mount for the dish, as we have a flat rubber roof that could not be penetrated. I’m am very satisfied with his service.

Customer-Nominated Great Jobs

June 27th, 2014

WEEK OF 6/22/2014

MICHELLE A. BIANCHI
I received a call from Mr. Bianchi to give positive feedback on Jason and his trainee Mike.

He stated that they both came in with a positive can do attitude, went over the plan before starting work and then began to work efficiently to complete the task.

Mr. Bianchi went on to say that after they completed the work they stayed to show him the system and how it worked and did not leave until they were satisfied that he understood how to work it.

TONYA CASSITY
I can’t tell you how outstanding the experience I had yesterday, with the technician and technician’s supervisor. (Technician Nick Skaggs and technician supervisor Tim Stacy). I had an ongoing, intermittent issue with one of my DIRECTV receivers. Nick explained and then executed everything he said he was going to do. You have some great people working for you and it makes me want to get the service I have just because of the quality of employees and service.
Thank you,
Tonya

SAMMY D. DANCE
Jason Ott is by far the best technician that has ever serviced our DIRECTV. He is most knowledgeable of his job, and what needs to be done to correct the problems he encounters. I offered to keep the old cable line because the new one was going to be extremely difficult to replace, but he wanted to install a new one in order to give us a better picture. Jason brought a newer tech with him to help with the job. They both went above and beyond to please us and leave us completely satisfied with their service. Jason left the newer tech here when the job was complete and told the newer tech to go over how to use the programs and answer any questions that we had. They were both completely professional and the type of people you want to have in your home to do this type of work. They were both courteous when it came to walking on the light colored carpets in our home and offered to cover their work boots with boot covers, which they did. If ever we encounter problems again, I will be asking for these two technicians to return. Most respectfully…Sammy Dance

Customer-Nominated Great Jobs

June 20th, 2014

WEEK OF 6/15/2014

ROBBIN GIBSON
I’d just like to tell you about my DIRECTV experience today. Aaron Bowles was my DIRECTV service tech, and he was absolutely OUTSTANDING!!! BY FAR the best tech that I’ve had do work in my house EVER!! He was on time, called before he got here to let me know when he would arrive, showed his company ID to verify his identity, showed up looking professional, came in, did his job, and got the new DIRECTV box hooked up quickly and efficiently. Then, as we were talking, I told him about the problems I have anytime I try to hook up my wireless router(ok, basically ANY electronic device!!!), so he hooked up the wireless box, and now I can get MOVIES on demand and all the other entertainment options offered from this amazing piece of technology!! I’ll never leave my house again!!! hahaha – - He then went back and made sure the area where he had worked was clean, and moved the furniture back for me! If you can, you need to clone this man – he was done with the WHOLE process in a little over an HOUR AND this was on a SUNDAY!!! He was pleasant and professional and really took great pride in his job, a trait that isn’t seen much these days!! You really have a top notch employee here, he deserves a raise, he is the Tech that all other techs should try to emulate. Good job, DIRECTV, you have a Great Tech here, don’t let him get away!!

GORDON CALLENDAR
Jim was my installer, and I have to say he was great. Took care of all my needs and questions. He showed up on time and was very polite with me and my family. he was fast and there were no problems or questions he did not handle. I would recommend this installer to any and all jobs possible. MY FAMILY AND I WERE VERY HAPPY. He went above and beyond to help. It is fathers day and he was here instead of with family and I think that just shows the person he is. Thank you so much. The Callender family.

JEFFREY CLARK
Carlos, my installer, was excellent. He was the most professional installer I have ever dealt with. I was in the business for 10 years, and in business as a General Contractor for 20 years. I’m no stranger to customer service and you are blessed to have an installer of that caliber. The small snag that occurred, his disconnect of Comcast was my fault and my request. Verizon told me their installer was in route and I wanted to pack up Comcast equipment to call for immediate cancellation. Verizon still won’t explain why they weren’t here, but I don’t believe it was Carlos’ fault.

Sincerely and Thank You,
Jeff Clark

ANDREA ARDITI
We recently had a service call via DIRECTV and wanted you to know that we had an excellent experience with your Technician Mr. Ricardo.
He is a diligent, patient, and knowledgeable man that went the extra mile for our family in resuming services. He definitely is an asset to your organization, as technicians such as him are hard and few to find.

It is my hope he is truly appreciated as well by his Management and Reporting Managers.

Have a great day,

Andrea Arditi