September 15th, 2014
WEEK OF 9/7/14
I wanted to take a minute to let you know what a great job both Newton and DIRECTV did correcting the unexpected “771 searching for satellite” issue I experienced this past Thursday night—on the eve of the NFL regular season! At first, I was concerned that with only one business day before Sunday’s NFL kickoff, DIRECTV would be unable to schedule a technician until the following week, meaning I would miss my team’s first game; but to DIRECTV’s credit, they scheduled an appointment for Saturday morning. To my relief, DIRECTV sent their best technician: Newton. Newton arrived before the scheduled window and quickly determined what was causing my “771” issue. He effortlessly repositioned the dish, ran a new cable (such that it was not visible), installed the new Genie DVR and client, and configured all the equipment, including the remotes. Before completing the service, Newton explained many of the nuances of the Genie DVR and client. Although I was concerned there would be challenges repositioning the dish for clear line of sight, Newton skillfully found the best location and routed the new cable expertly—and avoided drilling any holes in my home!
I have been a cable and satellite customer for at least 25 years, and Newton is by far the best technician I have encountered. He was prompt, professional, and most importantly, knew exactly what he was doing.
On September ll, Exede customer, Kaye Willis, in Sikes, Louisiana was having trouble with her install being rescheduled multiple times. Veronica worked with her by contacting the AP supervisor to make sure that the customer was not only scheduled, but that her job was completed. Ms. Willis stated that she felt that Veronica had gone above and beyond to take care of her. Ms. Willis feels that, if not for Veronica, she would not have been taken care of, and that Veronica is a great example of what customer service is supposed to be.
I was very pleased with the effort your technician put into getting my appointment taken care of today. I’ve had to reschedule twice, due to other techs not able to make it. Stephen arrived later in the afternoon, and he stayed late to make sure everything was installed and working properly. I especially appreciated the time he spent to educate me about all the features the Genie could do. He even went beyond doing a good job on my install, but he even convinced my neighbor to switch to DIRECTV using a referral card with my account number. I am very pleased with my switch from Comcast to DIRECTV on the quality and technician. I was unsatisfied with the ability to have my appointments met. I have high hopes for excellent quality TV from what I was shown by your technician. Thanks.
September 8th, 2014
WEEK OF 8/31/14
I wanted to take a moment and thank you for sending Ronald Wiltsey to our home and taking care of our DIRECTV issues. His professionalism and attention to detail were exceptional. He took care of all our problems in a timely manner and I felt he really cared about his work and our time. Assets like him can be hard to find. Thanks, again. Bill Frazier
Hi, my name is Regina Scura and I just wanted to let you know how fabulous Daniel Roldand was. In all the years that we have been customers of DIRECTV, we have never had a tech that was as knowledgeable and helpful as Dan. We had a major problem at our house and, with his help, he fixed everything for us! He was most professional, respectful, and I cannot say enough about him, I would truly recommend him to anyone as a tech! I just wanted you to know how happy my husband and I were with his expertise!
Thank you, again, as I hope he is recognized for his work!
Regina Scura, a DIRECTV customer for many years!!
I am very satisfied with the work ethic of Ms. Ashley!! She not only did a wonderful job installing our system, she also gave us a lot of helpful information to thoroughly enjoy our DIRECTV even more than we already did!!! Ms. Ashley was very polite and communicates with extraordinary people skills!!!!!
September 8th, 2014
WEEK OF 8/24/14
ROBIN AND MICHAEL MALEY
Hello Mr. Luna,
I wanted to express my appreciation of the wonderful job Robert “Cody” Stanley did at our home on August 18, 2014.
Cody arrived on time, showed me his identification and got right to work. He had the main problem resolved in a matter of minutes and explained what was wrong in a way that I could understand. He addressed our second concern and was also able to resolve it efficiently and properly. We were very pleased with his attitude and willingness to explain everything to us.
Cody made the home repair experience beneficial and pain free and we are very grateful. He would be welcome back to our home for any further upgrades or repairs.
Thank you so much for allowing me to acknowledge Cody and his exceptional work.
Robin and Michael Maley
Mrs. Bertrand informed me of how impressed she was with Brian and his professionalism. She felt like he went above and beyond in every aspect of her experience and insisted that he needs to be in leadership. After 20 minutes of her praising Brian, I agreed he represents Multiband with integrity and thanked her for the positive feedback.
Thank you, Brian, for caring about the customer!
Hello. I would be very happy to speak with anybody from Mr. Griswold’s company to say thank you in person for the great job he’s done today. I want to just make note that he actually inspected our entire system, found cracks in the cable and replaced them, and ran new cable into the house so that we won’t experience trouble in the future. This should make a difference to you guys, because you probably are spared another trip, or two, because this fellow did it right. I hope you have him in line for a raise, a promotion, and all other kinds of good stuff because he really earned it!
August 27th, 2014
WEEK OF 8/17/14
Mr. Denning called me this morning and wished to convey how well Michael took care of their home. Chris stated that Michael stated there were several issues with their original system and that he reran quite a few cables and relocated the dish to a suitable location. Mr. Denning wanted to let me know that he did a swell job and worked really hard to ensure that their system was operating properly. Thank you for your hard work, Mr. Martinez!!!
Mrs. Gully called me this afternoon and wanted to let me know how wonderful Andrew was. She commended him on his hard work and his expertise. She stated that he was the most knowledgeable technician that ever visited her home. She said he took his time, addressed each issue and owned every opportunity to enhance this customer’s experience. She also said she would adopt him if she could. Great job, AJ!!!!
Awesome tech!!! He showed me everything that was done and explained it fully. He was only here for a short time and completed his work to my liking. He was very professional and would I love to have him be our tech forever. He paid attention to my instructions before arriving at our house and called first. Excellent worker. Thank you, Jonathan!!!
August 18th, 2014
WEEK OF 8/10/14
My name is Kendal Land and I have been a DIRECTV customer for quite some time. On Friday, two of your installers, Michael Bourg and Carl Hardwick, went above and beyond to get our service set up. It took them nearly 4.5 hours on a late Friday afternoon. Just wanted you to know how much our family appreciated their work.
I am a customer of DIRECTV and had one of your service techs perform a VERY complex install at my new home. The technician’s name is Newton Raymond. I just wanted to let you know that he did AN OUTSTANDING job. He was very professional, knowledgeable, took care to do the job properly, and completed the work in timely fashion. Simply outstanding! I hope you have a chance to congratulate him on outstanding customer service.
He called and text to see if I wanted an early service connection date. They were at my house when I got home. He met me outside, shook my hand, and introduced himself and who he worked for. He asked what I would be using the service connection for and on which devices. Explained what he was going to do. Wore his blue booties which was nice. Very friendly and answered all my questions with knowledge of his job. Overall, GREAT experience.
August 12th, 2014
WEEK OF 8/3/14
I am the covering supervisor for Andrew Collins. On 8-4-14, I received a phone call, not from the customer but from the mobile home owner where the customer lives, who called to tell me how great of a job Andrew did on an upgrade he was at.
He said Andrew did the most wonderful job compared to any other technician that has done work in his mobile home park. He was very impressed with his professionalism and how good he made the job look.
To not only get the attention of the customer, but the OWNER of the mobile home park is more than outstanding, it is definitely going above and beyond the call of the job.
I am submitting this nomination on behalf of the mobile home park owner and the account holder. Thank you Andrew for your hard work and dedication to great customer service and our image.
Just wanted to drop you an email and let you know how pleased I was with your technician, Andrew, and his trainee! They were both very knowledgeable and professional. Went right to work and got the installation done very quickly. Andrew had a super attitude and explained everything about the new system to me thoroughly! I’m not sure I have had any technicians at my home that were that good before! Please pass my thanks on to them and thank you for the great service!
EXCELLENT JOB!!!!!!!! The two technicians were here for about an hour, in the rain, and did a great job. They even wore booties, protecting my carpet from dirt and grass . So excited to have a secure, working internet connection. I will recommend the service to friends and family.
August 12th, 2014
WEEK OF 7/27/14
I am emailing you to let you know that we were extremely pleased with the service tech Muslim Williams. He was here this morning for the second time and did a great job taking care of our issues. I just thought you would like to hear some positive comments because I’m sure they are few and far between in your business. Most people just like to complain.
Thanks for the great service.
I just wanted to take a minute to let you know what a great job Jason did with my reinstall. He was professional and courteous. He went over and above to make sure I was pleased with my reinstall. He was patient and gladly answered all of my questions. He repeatedly checked to make sure I was happy with the location of the dish and cables. He also made sure everything was in working condition and that I knew how to use everything before he left. He was extremely helpful and knowledgeable. Thank you for employing such a guy. I am a very happy customer!
Mr. Baldwin made it a point to call me and tell me about the wonderful job Dennis did. He was impressed with the way he took time and went through his entire install and fixed everything. He also added that Dennis was polite and professional. Great job, Dennis.
July 28th, 2014
WEEK OF 7/20/2014
Mike Fagundo and Josh(supervisor who assisted him) went above and beyond the call of duty to install my new DIRECTV system! They came after hours, because the original installer got delayed, and stayed until later that evening to make sure the installation was done correctly. They both were very professional and pleasant, in addition to being very competent! Thank you!
YVAES ALEXANDER II
I’ve been having intermittent service for a few days now, so I spoke with Dana Fair who ultimately hooked me up with Ryan Burhans for a service call. I would like to thank Ryan for taking care of me so quickly, within an hour of my request. He cleaned up some excess cable, replaced a couple of parts, and showed me everything that he found wrong. He was also very friendly with my kids and nephew. Thanks a lot, Ryan, for your prompt and efficient service!
I would like to personally ensure that Technician Derek Millett gets recognized for his wonderful professional behavior. Mr. Millett demonstrated how our system works, what to do when certain interferences arise, and he even walked us through the entire system to show us every piece so we would understand what it does, and what to do if it is not working. I am so happy that the technician did show up on time, and his disposition was very nice and courteous, which today is not seen with too many companies. We want to make sure he is recognized for taking the extra time to show us everything, which no one has ever done, to answer all our questions and we are at ease now knowing how it all works and what to do if we have a problem. His confidence in his job is admirable, his attitude is excellent, and he is an asset for your company and we want to thank you for having him come to our home today. Thank you.
July 28th, 2014
WEEK OF 7/13/2014
On behalf of technician, Muataz Jabbar MBME045398, whom visited my home in Maine on Sunday, 7/13/2014.
I want to advise that the dedication and professional courtesy is something this young man has beyond my expectations and has surpassed any DIRECTV technician that I have dealt with in the past. I had so many questions and things I didn’t like set up and he didn’t even blink an eye; everything was redone to my liking, and for someone to call you “sir” as a customer consistently is something today that most companies do not even bother to recognize a customer. This technician can come to my home and do his job any time I need DIRECTV help, he was just incredible and blew me away with his wisdom and courtesy today. Just something you don’t expect from anyone. Thank you, Muataz, for coming and taking care of me and my family. You are top notch and I surely hope your company makes my statement publicized to your fellow technicians. They all should be like you and your company would be above all companies in your industry with no issues.
Just wanted you to know that my husband and I were very pleased with the installation by Josh Baker. We thought he was very professional and did a good job explaining things to us.
Thank you for your time.
Jan & Mark Lockhart
I am writing this short note to acknowledge the excellent work accomplished by your employee Newton Raymond.
Newton has just completed the first phase of our programming upgrade. He went to great lengths to accomplish a task that was not by any means the easiest, given the placement location. Newton’s workmanship, his meticulous attention to details, his cooperation reveals a great sense of professionalism.
The second phase of the upgrade is some weeks to come. We would consider it a privilege to have him again at our site. No doubt you have heard from similar commendations from his customers. Nevertheless please accept yet one more from a very satisfied customer.
IT Support Specialist
July 28th, 2014
WEEK OF 7/6/2014
To Whom It May Concern,
It was important for me to let you know what a positive experience I recently had with the installation of my DIRECTV. Your installer, Scott Medina, exceeded my expectations!
In the past I had heard many negative comments regarding DIRECTV, but with Mr. Medina’s competent installation, I felt very confident. Even though my installation was a challenge (with the problem of finding previous cable wires) he was very knowledgeable and did a great job. I was always a Comcast customer so I was not familiar with DIRECTV and Mr. Medina was very patient and professional with answering my many questions.
You have a valuable employee in Scott Medina and I thank you for the opportunity to express my gratitude.
This morning, we needed our dish relocated because we had a new roof put on the house yesterday. DIRECTV sent Michael Davis to complete this task. I have to tell you how pleased we were with Michael’s work. He did move the dish as requested, but he reset the resolution on all the receivers, told us about on demand, installed on demand, fixed a fitting on the receiver in the bedroom that wasn’t working properly, and re-programed our remotes so all the latest features would work. I was so impressed with this person. What a great representative for DIRECTV. He is undoubtedly the best tech we have ever had from DIRECTV. We have had DIRECTV since 2007 and 12 years out of the last 15 years. This is the first time I was ever compelled to send an email. That says it all. Just wanted you to know!
Steve and Lisa Husted
Melinda Waldrop called to give praise to this technician.
She said he was “fantastic” “excellent” “ and “a fine young man”
She was very impressed with all of the extra work he put in to make the job perfect.