WEEK OF 6/15/2014
I’d just like to tell you about my DIRECTV experience today. Aaron Bowles was my DIRECTV service tech, and he was absolutely OUTSTANDING!!! BY FAR the best tech that I’ve had do work in my house EVER!! He was on time, called before he got here to let me know when he would arrive, showed his company ID to verify his identity, showed up looking professional, came in, did his job, and got the new DIRECTV box hooked up quickly and efficiently. Then, as we were talking, I told him about the problems I have anytime I try to hook up my wireless router(ok, basically ANY electronic device!!!), so he hooked up the wireless box, and now I can get MOVIES on demand and all the other entertainment options offered from this amazing piece of technology!! I’ll never leave my house again!!! hahaha – - He then went back and made sure the area where he had worked was clean, and moved the furniture back for me! If you can, you need to clone this man – he was done with the WHOLE process in a little over an HOUR AND this was on a SUNDAY!!! He was pleasant and professional and really took great pride in his job, a trait that isn’t seen much these days!! You really have a top notch employee here, he deserves a raise, he is the Tech that all other techs should try to emulate. Good job, DIRECTV, you have a Great Tech here, don’t let him get away!!
Jim was my installer, and I have to say he was great. Took care of all my needs and questions. He showed up on time and was very polite with me and my family. he was fast and there were no problems or questions he did not handle. I would recommend this installer to any and all jobs possible. MY FAMILY AND I WERE VERY HAPPY. He went above and beyond to help. It is fathers day and he was here instead of with family and I think that just shows the person he is. Thank you so much. The Callender family.
Carlos, my installer, was excellent. He was the most professional installer I have ever dealt with. I was in the business for 10 years, and in business as a General Contractor for 20 years. I’m no stranger to customer service and you are blessed to have an installer of that caliber. The small snag that occurred, his disconnect of Comcast was my fault and my request. Verizon told me their installer was in route and I wanted to pack up Comcast equipment to call for immediate cancellation. Verizon still won’t explain why they weren’t here, but I don’t believe it was Carlos’ fault.
Sincerely and Thank You,
We recently had a service call via DIRECTV and wanted you to know that we had an excellent experience with your Technician Mr. Ricardo.
He is a diligent, patient, and knowledgeable man that went the extra mile for our family in resuming services. He definitely is an asset to your organization, as technicians such as him are hard and few to find.
It is my hope he is truly appreciated as well by his Management and Reporting Managers.
Have a great day,