Nominated by: 01/10/2011 Market: Louisville
Good Evening Sir
This afternoon we planned on switching our cable service to DIRECTV. When the service men arrived with the work order they discussed it with my husband. It was; much to our chagrin; not what we had ordered. Ryan Kinsey and Duane Smith, out of Louisville, were informed that this is not what we had signed up for. Realizing that DIRECTV was about to loose a new customer they worked extremely hard to salvage our work order.
Once all was settled and we were happy with the plan of service the gentlemen got to work. Both Ryan and Duane worked hard to set up all 5 of our boxes. They were polite, responsible, knowledgeable and professional- not to mention kind to our dog, Maya. When all was said and done all three family members were very satisfied with the installation we received and the manner in which it was delivered.
We commend you on the technicians you have; and them on the exemplary service they provided us on your behalf. In a time when customer service is often not first rate it is our pleasure to send you this email complementing DIRECTV on the professionalism of both Ryan and Duane.
Please extend our thanks to your employees for a job more than well done. Kudos to DIRECTV for fixing the order error. Kudos to you both for encouraging that kind of service in your team members, as well as the hiring of Mr. Kinsey and Mr. Smith.
Sol and Steve