Archive for September, 2011

Service Excellence Training Coming Again in October – Nominate Someone Today!

Friday, September 16th, 2011

We are committed to continuing to provide

Disney Institute Service Excellence training

for our best and brightest techs!

The next round of Disney Institute training

will happen October 12-13 in Minneapolis.

Click here to nominate

one Service Technician and

one Production Technician

for your market!

Voting open NOW through

Friday, September 23!

Round-trip travel and all food and lodging expenses are covered.

This is an exciting opportunity for our best and brightest Technicians to receive world-class service and leadership training and pass along what they learn to your whole team. Select one Service Technician and one Production Technician from your Market who represent the very best of Multiband and who will carry the training’s core message forward to the rest of your team.

Trip Details:

  • October 12-13, 2011 in Minneapolis, MN
  • Travel required on October 11 and 14
  • Attendees receive Training Pay for course days and up to 8 hours of Training Pay for travel days.

Disney Institute Service Excellence training helps Associates learn to live out the principles which represent our culture, quality, and service philosophies—the heart of our Company ethic. After the training, participants pass along what they’ve learned so we can all know what it truly is to be driven by performance.

As a token of our appreciation,
each Tech who attends will be entered
to win a trip for 2 to Disney
at the end of the year.

Don’t delay your chance to give

our best technicians the opportunity

to grow and gain skills and knowledge that will benefit your whole team!

Great Job – Domekin Francis

Wednesday, September 14th, 2011

Nominated: 09/06/2011  Market: Portland Market

I would like to thank Domekin Francis for an outstanding job he did for me.  Our first installation had many problems and I was totally frustrated with DIRECTV.  Before cancelling I made one last call to customer service.  Your service rep showed great patience & knowledge in trying to resolve this problem.  One hour later she confirmed that the problems rested with DIRECTV and scheduled a work order promptly.  On the day of service we received a call from Domekin telling us of his time of arrival. Upon arrival he showed us his ID.  We explained the problems we were experiencing and showed him the layout of the installation.  From start to finish he was very professional and knowledgeable in his work manner, which included the following:  Completely rewire the existing installation from dish to TV.  Eliminate a maze of wires from receiver to TV that were left.  Two controls were being used to operate our TV.  He took the time to walk us through the controls & we were able to eliminate the old control.  I would also like to comment on how clean my house was when he finished his work.  Before Domekin left he made sure we were completely satisfied.  You are very lucky to have Domekin Francis as your employee.  He turned a very bad situation in to a positive one with his customer service and positive outlook.

Karen and Sonny
Portland Market Area

Multiband Associates, Tell Us Your “Tough Job” Story

Tuesday, September 13th, 2011

It’s A Tough Job…

But You Do It Every Day.


Sometimes the most challenging situations bring out the best in us.

Maybe there was a tricky install where you saved the day.

Maybe a co-worker helped you out of a rough spot.

Maybe you brightened an upset customer’s day when no one else could.


We want to hear your Tough Job stories –

times when your creativity, teamwork, or great customer service

turned a difficult situation around.


Submit your stories to socialmedia@multibandusa.com.
If we publish your story, you’ll receive a free Multiband polo shirt!

Multiband Tuition Assistance Program

Monday, September 12th, 2011

Multiband is committed to helping our associates achieve their educational and career goals!

We offer up to $40,000 through

our Tuition Assistance Program every year

to help our associates pay for educational expenses

related to Multiband’s corporate mission.

You may be eligible to receive

up to $4,000 per year

for 4-year, 2-year, or tech/trade

education programs.

Apply TODAY for assistance with Spring semester tuition!


Click HERE for program details and application.

Grand Rapids Dispatch Team Wins Q2 Dispatch Metrics Contest

Thursday, September 1st, 2011

Under the outstanding leadership of Tanisha Baskin and her solid team of Lead Trackers, the Grand Rapids office took great strides forward and captured the trophy as the best performing call center for the second quarter of 2011. The team was able to drop their OTG percentage by half for all three months, while also increasing the percentages on pre-calls to 95.6% at the end of June. This was a big improvement as during the first quarter they were at the bottom of the metrics contest, and so to get from there to #1 the very next quarter is a great testament to their dedication, focus, and hard work.

The team celebrated their win with a pizza party (see below)!

The Grand Rapids dispatch team looks forward to continuing this performance the following quarter as they set a new expectation of excellence!