Archive for October, 2011

Meet Multiband’s Newest Associates – Our Fayetteville, North Carolina Team!

Wednesday, October 26th, 2011

As you’ve probably heard, Multiband has been expanding
with several new divisions and new markets.

We’d like to welcome our newest associates
in Fayetteville, North Carolina to Multiband!

The Fayetteville team is primarily involved in cable installation.

We’re happy to have you as part of the team that is
driven by performance,
and thanks for all you do to make Multiband great!

It’s A Tough Job… by Jason Jones / Jason Smith

Monday, October 24th, 2011

Hello,

My name is Jason Jones. I am the service supervisor in Memphis, TN and I wanted to submit a “Tough Job” story. On 10/22/11, I had a service technician (Jason Smith) who went to his 8-12 appointment in Halls, TN. Upon arriving to his job, he noticed that three small children came running out of the home stating that the house was on fire. Their next comment was that their grandparents were in there and their grandfather could not walk and was confined to a wheel chair. Without hesitating, Jason ran to the house and upon entering it it was engulfed in smoke which was rolling out of the kitchen. He proceeded down the hall past the kitchen to where he found their grandfather. He picked him up and placed him in his wheelchair which was motorized. Jason then noticed that due to the gentleman’s illness he was unable to operate his wheelchair on his own. So Jason then proceeded to pull both the grandfather and his wheelchair down the hall. By this time the flames had kicked up and were rolling out of the kitchen and right into the hallway where they had to pass. Jason said it was now or never, so he kept pulling and got them past the flames and out of the house. When he got him outside and safe he asked the kids where their grandmother was and they stated still in the house. So Jason then re-entered the home for a second time and upon calling for the grandmother he heard her toward the back of the home. When he reached her he realized she had trouble walking, so he grabbed her and helped get her out of the home.

All three grandkids and their grandparents survived. Everybody including Jason was suffering from smoke inhalation. Jason called me stating he had an emergency and wanted me to know why he may be running a little behind (always like Jason to call and keep me up to date if he is going to be late somewhere), I informed him that he need not worry about being late and let’s just make sure he was okay. I told him that what he did that day made him a hero and his response was “No sir, as a human being this is just what we do, I was just doing my job.”

Had Jason not had that appointment and arrived when he did, there may have been three kids who lost their grandparents that day. I just wanted to submit this for the Tough Job story because I felt like we have really good guys that work for our company, and this is proof. And while most days this job is a piece of cake, you will at times run into these situations which really does make this a Tough Job!!!!

Meet Multiband’s Newest Associates – Our Raleigh, North Carolina Team!

Tuesday, October 18th, 2011
Associates named in alphabetical order:  Stephen Barbour, Trenton Bass, James Bennett, Tobias Craig, Charles Everett, Aaron Garcia, Terrell Garrett, Julio Godino, Matthew Hayes, St. Anthony Hazel, Dustin Hill, Jonathan Howell, Ayite Kuehe, Ward Leslie, Melvin McClellan, Darryl McQueen, Jason Monroe, Blake Nash, Hernan Ortega, Robert Price, Alexis Prince, Jesus Rodriguez, Thomas Rossi, James Saddler, Stephen Scoggins, Tracy Tisch, and Mackenzy Wynn.

As you’ve probably heard, Multiband has been expanding
with several new divisions and new markets.

We’d like to welcome our newest associates
in Raleigh, North Carolina to Multiband!

We’re happy to have you as part of the team that is
driven by performance,
and thanks for all you do to make Multiband great!

Great Job – Jim McPherson

Friday, October 14th, 2011

Nominated: 10/13/2011  Location: Cincinnati

Mr. Smith,

My name is Michael and today I had my DIRECTV equipment upgraded to HD equipment. I also had an issue with my DVR service (no signal in satellite 2); it would not record anything without being on that channel. This was due to an error the FIRST time my equipment was installed 6 years ago (not by Multiband). Additionally, the first install was very sloppy and the dish was mounted into my vinyl siding (which I now know is against policy). To sum it up, the first experience I had was a nightmare.

I just wanted to take the time to e-mail you to let you know Jim (Tech ID# 38410) did an OUTSTANDING job! I was very pleased with his professionalism, his knowledge, skill, and attention to detail. My install today went flawlessly and everything looked GREAT! It was a nice and neat install that looks much cleaner than the first job. I was also very impressed that he is relatively new and yet able to do such a great job with no mistakes. Everything is working very well, my wife and I are very happy. Once again, I just wanted to take the time to give Jim high praise for a job well done. I think Jim has set a high standard that I hope all of your techs strive to achieve.

Thank you,

Michael

Cincinnati Market Area

Great Job – Adelaido Sanchez

Thursday, October 13th, 2011

Nominated: 10/12/2011  Location: Grand Rapids

I own a sports complex in the area.

I am sending an email to make sure that you have a permanent record of my satisfaction with the exceptional service provided by this technician.

He was on time.  He was beyond polite.  He was very knowledgeable.  He was willing to go above and beyond to assist me in what we needed to get done.

I cannot say enough good things about him and his work ethic.

It is my opinion that whatever it is you are paying him, it isn’t enough and it is my recommendation that you give him a raise.

As a paying customer of DIRECTV, I am thankful and relieved that such capable and reliable individuals are sent out to work on my equipment.

If there are any questions or you need me to talk to anyone else about this, feel free to have them call me at anytime.

Gordon

Grand Rapids Market Area

Great Job – James Lee

Wednesday, October 5th, 2011

Nominated: 10/04/2011  Location: Sarasota

We received a large compliment below as result of the great work by our Crew Leader, James Lee.  We completed the install of an 85’ tower yesterday supporting a McDonald’s sign in Palmetto, Florida.  Looks like they have 3 more of these to do and they want us to install them.

Regards,

Tony Ankersmit

Jim,

I want to compliment your crew for the work they did yesterday at McDonald’s.  Your crew leader, Jim Lee, was a pleasure to work with and had an obvious command of the situation from beginning to end. Regardless of the glitches with cranes and equipment, they were able to get the site in shape in order for McDonald’s to reopen the store at 4pm — a task that onlookers didn’t think they would accomplish.

John and I would appreciate it if you let each of them know how much we appreciate their professionalism, work ethic, and technical ability to get the job done.  McDonald’s is very pleased with the result and it looks as if more work of this type is in the future for both our companies.

Best regards,

Jack May

It’s A Tough Job… by Chris Bonneau

Tuesday, October 4th, 2011

On December 22, 2010, I had an installation in Jackman, Maine. You could call this install one of the times when absolutely nothing was going according to plan. Due to a faulty LNB, I had to make a special trip back to the isolated town 79 miles from me. (I was the closest Technician to this location.) I made the trip up and replaced the LNB. A few months later, the house was struck by a power surge. This time I replaced practically the whole system. By this point in time, the customer and I were on a first name basis. We would wave when we saw each other, and the 3 children knew who I was and always seemed to idolize the T.V. guy (which was ok with me).

Approximately 3 weeks later, I was routed up that way again, only this time there was a massive snowstorm that dumped over 20″ of snow on the roads. My van ended up stuck just outside of town. It just so happened that this customer was a U.S. Border Patrol agent on patrol then. He tried helping any way he could to get me out before help arrived. I was so grateful for his concern.

And finally, recently is where the story gets real tough, not just on me, but worse for my customer. On July 19, 2011 at 3:30am, a logging truck driver fell asleep and rolled his truck with loaded trailer after falling asleep at the wheel. The truck flipped and lost its load of logs through the entire first floor of my customers’ house, killing the family’s youngest child and causing pretty significant injuries to the rest of the family.

I think the worst part of this is the personal connection I had made with these people. You wonder why such terrible things can happen to people who are the most wonderful people you could ever meet. On October 3rd, I was faced with installing a system at that family’s new house. This was difficult. Knowing the story, I didn’t want to stir up any emotion with my customer or with myself. I proceeded to complete my installation as I walked past the deceased child’s belongings in the basement, pictures, and memorial items on the walls.

I felt as though it was my duty, as I was the representative not only for DIRECTV, but for Multiband as well, to help this family any way I could through their hardships. The equipment lost in the accident was going to be charged to the customer, and not knowing the reasoning behind why I couldn’t IV retest the old receiver was up to me to do discretely.  I called I.S.S. and explained the situation. The agent I spoke with was able to help me apply credit to the right places to make the questions about what happened to the house and the old receiver disappear. I made sure there would be no bill whatsoever to this customer on their movers connection or lost equipment.

I know this does not take back what happened to this customer, but helps them move on. It also helps me as a technician appreciate the families we meet, the customers we help, and lastly, appreciate all the little things you gain from this job.-  Chris Bonneau, Tech, Bangor, Maine

It’s A Tough Job… by Andy Uschold

Tuesday, October 4th, 2011

My tough job story is about our end of month/all scan inventory nights. They are always long, but September’s are always the toughest. You know it is going to be a longer night than usual because of the timing… summer install volume with 4-5 jobs per tech, closing out a month strong to beat Memphis, and scanning all receivers. To add to that, we had 9 traveling techs that aren’t used to our processes, a Saturday the next day that was overbooked with work, and our senior warehouse clerk was out with a sprained wrist. This was shaping up to be a long, miserable night at a most critical time.

Well, we pulled the team together and got all but 6 technicians counted that night and scanned before 10:30 pm (those 6 were counted at 6:00 am the next day), fed 110 technicians, supervisors, trainees and warehouse staff, and had a pretty good Saturday the next day! Our Admin, trainer, and entire staff pitched in to make it work. Our techs and supervisors made sure that we didn’t leave a man behind out in the field, and our warehouse staff stepped up their game to make sure that people didn’t have to wait too long to get scanned.

This is a “tough job” but with the best staff in Multiband, it makes overcoming these challenges a “fun job!” – Andy Uschold, General Manager

Great Job – Josh Smith & Troy Fisher

Monday, October 3rd, 2011

Nominated: 09/30/2011  Market: Indianapolis

I just upgraded my DVR to the HD DVR and had several other things that your technicians had to do.  The technicians who were here were Josh Smith and Troy Fisher.  I asked them as they were leaving who I could contact to give them accolades and praise for their professionalism, attention to detail, endurance, tolerance, and just overall wonderful service.  They originally showed up at 8am this morning but realized they didn’t have a part they needed and asked my permission to move on to their other jobs and come back here with the right part. I was absolutely fine with that as I work from home and knew I would be here all day long.  They returned at 5:15 and just left around 9:30pm and they remained positive, cheerful, determined, and absolutely were a joy to have here.

I don’t usually send commendations to service technicians or anyone unless I feel like they have gone above and beyond to do their jobs and these two young men did just that.  I only hope that if I ever have to have someone come out again that it’s one of them or someone similar to them.  I’ve had several DIRECTV technicians at my house during my  8 years with DIRECTV, and this is the first time that I really felt like I had guys who not only knew what they were doing, but they did it in the pouring down rain, removed their boots every time they had to come inside, were cheerful, happy and positive the entire time.

Please pass on my extreme gratitude and appreciation to these gentlemen to whoever else needs to hear these types of things.  Josh and Troy are a fine example of professionalism and represent your company very well.

Sincerely,

Michelle
Indianapolis Market Area