Archive for January, 2012

Multiband Associates: Make the Multiman Your Valentine!

Tuesday, January 31st, 2012

Make the Multiman your Valentine!

Show your love for Multiband
this February and you could win
a $50 Visa Reward Card!

Submit a photo of yourself
wearing your “I <3 Multiband” t-shirt to
throughout the month of February

Photos will be featured on Multiband’s Facebook page
and each week 1 winner will be chosen at random
to receive a $50 Visa Reward Card!

Don’t have a t-shirt yet?
“Like” Multiband’s Facebook page

and send your name & mailing address to
Quantities are limited, so get yours soon!

It’s A Tough Job… by Michael Landry, Memphis Market

Thursday, January 26th, 2012

On Jan. 20th, 2012, I experienced a really tough job. It was a five box install, one HD DVR and four standard IRDs. Upon arriving at the customer’s house I greeted the customer and went inside to see where all the receivers were going. The customer then began to show me where the receivers were going. Upon the walk-through, the customer showed me that she had two separate attics and two separate crawl spaces. I then went outside to begin my site survey. The dish was going to have to be placed on the right side of the house while the ground source was on the left side of the house. I then began to run my lines from one side of the house to the other through the two separate crawl spaces. Then after getting the wire to the other side of the house and attaching it to my ground block, I then ran my wire into one of the attics. I put my switch in the first attic and dropped my wires into the rooms, then I had to find a way into the other attic. I searched and finally found a small hole that ran into the other attic. I pushed my wires through, grabbed the wires, and dropped them down to the final rooms. Finally I got my receivers activated and got the job done. It took me around five hours to finish the job, but I got the job done and the customer was happy which made the job well worth it.

Great Job – Charles Crandell

Wednesday, January 25th, 2012

Nominated: 01/24/2012  Location: Detroit

Today we had a case management customer who had started off very upset with DIRECTV, stating that she has been having a lot of issues for a long time and no one seemed to be able to help her. In fact, she told me that she was a cancer patient and very ill and felt like DIRECTV should be the one thing that she should not have to worry about. She told me that if the issue was not resolved today she would be cancelling. Charles went to her home and explained to her why she was having so many issues and how things had been done wrong previously. She wanted specific receivers that unfortunately the technician would not have until Thursday, but told her that he would be completely redoing her system and making sure it’s up and running the way that it should be so she would no longer have to worry about it. The customer told me that this tech was amazing, the best that she has ever had out to her home, he was extremely helpful and professional and even though we could not get the service fixed today she was so happy with him that she has decided to stay one of our valuable customers. She wanted to make sure that I informed his tech sup on how good of a job he did, but I decided to take it up a notch and nominate him for a great job done, because that is exactly what he did.

Great Job – Chris Kubat

Monday, January 23rd, 2012

Nominated: 01/19/2012  Location: Detroit

I would like to commend your serviceman, Chris Kubat, for doing an exceptional job in correcting the messed up work the previous DIRECTV servicemen created in installing my initial service and additions to that initial installation (3 to be exact, over a period of 6 years) .

Chris was also good enough to explain that I could have avoided the necessity of 7 different lines being installed by upgrading and only needing 3 lines. He worked very diligently for more than 4 hours to correct the aesthetic appearance on the outside of my condominium unit which I greatly appreciated.

I plan to notify DIRECTV of their inefficient means of installing and upgrading their various services. Had I received information on what was available to me, I could have avoided this problem.

Thank you,
Sandra D.

It’s A Tough Job… by Dakota McWhorter, Lexington Market

Wednesday, January 18th, 2012

“In the summer of 2011, I had a job in Richmond, KY for a 3 room former install. When I arrived, I started the job as usual. The customer warned me that the crawl space had a leak and had some water in it.

When I opened the crawl space door I was shocked when I saw the amount of water under it. It was approximately 3 feet deep.

Yeah…. it was a really hot summer day and decided I didn’t mind to take a swim. So I dove in and ran my three lines as if nothing was wrong, pretty much swimming to each spot. After I came out, the customer was shocked at the amount of water under the house and thanked me for doing it anyway. It was so hot that I dried off in no time.

I would have to say that is my toughest job story.”

Great Job – Chris Kubat

Thursday, January 12th, 2012

Nominated: 01/08/2012  Location: Detroit

I wanted to write and thank you for Mr. Kubat.  On Monday 1-2-12, he came out to fix a problem we were having with one of our DIRECTV boxes.  After attempting to fix it he went on the roof and discovered we did not have an HD dish and proceeded to change it for us.  In the meantime, I looked through my bills and discovered I was billed for HD monthly access us for at least two years.  When he finally finished the job, three hours later, he asked if he could call DIRECTV himself.  He took it upon himself, explained the situation and they immediately agreed to reimburse us for two years ($240).  After doing some further research I found that I’ve been paying for the service since 2009!  I now have a credit of over $400.  If not for the honesty of Mr. Kubat,  I would have continued to pay for something I didn’t have.  Other technicians have come out and no one ever mentioned the fact that we had the wrong dish.  He had to do some major work and fixed it all.

Please also note that it was freezing cold that day.  We offered him a hot drink, he thanked us and said he didn’t mind the cold.  Not once did he lose his patience and was as cheerful as when he came in through the door.  I’ll also tell you that if it was not for him, I was ready to cancel my service.  I have been a loyal customer for years, but your rates are now over the roof and there is a lot of competition out there.  I will remain with DIRECTV only because of what he did for us.

It is so rare these days to see so much dedication, our utmost thanks to him.

– Customer Frances

Welcome Multiband’s New Florida Team!

Wednesday, January 11th, 2012

Multiband is happy to welcome our new Miami and Florida Keys associates!

Multiband’s new South Florida teams engage in cable installation and service work for Comcast Cable in the Miami and Florida Keys markets.  Comcast is the nation’s largest cable provider offering Digital Cable, High Speed Internet, and Digital Phone Service to both residential and commercial customers.

The Florida teams’ work includes residential and commercial installation and disconnection, service calls, collections, and door to door sales. These projects are managed by Alex Pernas (Miami) and Jeff Rosser (Florida Keys).

These individuals will be a vital asset as Multiband grows,
and we look forward to working together
to continue to make Multiband great!

Happy New Year!

Tuesday, January 3rd, 2012