Archive for April, 2012

Multiband Associates Give Back… Radu Stoenescu – Burlington Market

Friday, April 13th, 2012

I’ve been a Firefighter at SPFD South Plattsburgh Fire Department for more than 2 years helping the community with fire, rescue, and auto accidents. I’m proud to be an EMT also and help people all the time. I’m very glad to give back to my community.

Great Job – Joshua DeDecker

Wednesday, April 4th, 2012

Nominated: 03/22/2012  Davenport, IA


Just wanted to immediately thank you (and Josh DeDecker) for the work performed at our home yesterday.

Yesterday afternoon, I received a telephone call (automated survey) wherein I evaluated the installation work as BEST POSSIBLE etc.  However, I will send a snail mail letter to both DIRECTV and Multiband Headquarters…wherein I shall praise both of you gentlemen. Such will of course take a few days, so I will express initial praise in this e-mail. We would appreciate it if you would forward a copy of this correspondence to Josh.

I (Ed) realize that my initial apprehension (over prior installations) was considerable, and really appreciate your patience.

Just as you indicated Jack, Mr. DeDecker was a very capable installer. He actually proved to be much more. He was courteous, thorough, technically well trained, took adequate time to acquaint my wife with operating procedure(s) and frankly….was just a real pleasure to work with. We could not have asked for more. Josh is a real asset to your organization. Thankfully he was provided to us to resolve the myriad of problems presented by Quad City Satellite Center and get my wife (Loretta) up and running with the new HD DVR.

As they say in Great Britain, “Well done!”

Customers Ed & Loretta

Davenport Market Area

Multiband Associates Give Back… Dave Katz – Boston North Market

Monday, April 2nd, 2012

Dear Mr. Glatz,

I am honored to be recognize as an “Elite Technician” and for the award of the “Richard Petty NASCAR Driving Experience.”  Thank you.

I believe that being an Elite Technician is not an individual effort. While I do work in the field alone, I depend on the efforts of many to do my job successfully. Dispatchers, IVR & Work Order Change personnel, trainers, my supervisor, warehouse workers, the office staff and my fellow technicians support me when I am on-site. Sure, things like spending more time with the customer on “customer education” is helpful, but it’s really a team effort that makes our customers’ satisfaction possible.

I’m not much into race cars and I think that one of our co-workers would enjoy the “driving experience” more.  I was wondering if we could raffle off that experience among my fellow technicians and donate the proceeds to charity. It would mean more to me to see this benefit a good cause… and I have one in mind. On my days off I volunteer at “Guiding Eyes for the Blind” (in Nashua) training puppies that will eventually become service dogs. I can tell you of no greater personal satisfaction in my life than seeing the contribution that one of these dogs makes to the life of someone less fortunate.

I am attaching an article on my work with service dogs and a link where you can see what one of the dogs I trained (“Anita”) does now for children with cancer at the Ronald McDonald House in Jacksonville Florida:

I would greatly appreciate it if you could find a way to make this possible.  Thanks.


Dave Katz

February 2012 – Training “Maxine” a Guiding Eyes for the Blind puppy

Dave training “Puppy Anita” at the NEADS facility.

Presenting Anita to Ms. Joy
Hardaker, Director of the Ronald
McDonald House in Jacksonville
Florida on Graduation Day.