Archive for July, 2012

You Know It’s A Tough Job… by Dustin Hill

Tuesday, July 31st, 2012

Daily, customers call us out to do our jobs; but it’s the chances that we get to go beyond the install and actually understand each customer individually that truly gives me pleasure in my work.

I’ll never forget a job I did in an apartment complex in Durham, NC. I went to do a routine installation of a cable box – a simple job just to get a customer television. The customer, an elderly woman, was very confused about everything and began to break down in front of me. After connecting the box to boot up, I started to listen as she told me how she had been forced to move from her home, and her one comfort was being able to watch her daytime programming. Previous technicians were unable to help her; there were some issues preventing an easy hookup from our distribution box to her television unit.

I began by reassuring her that we wouldn’t leave until everything was fixed and continued to comfort her as she told me her husband had recently died, her son was on deployment and her grandchildren were in Europe with her son; she was truly alone here and had no one else to turn to.

When I finished the installation, I showed her how to work the system and stayed a few extra minutes to help her program her box to her favorite channels and channel search functions that would never have been used. She turned to me and, in a quiet voice, told me “I haven’t had anyone ever just stay and listen like this. Usually people come in, go out and pay no attention to a little old lady like me. You have a good heart, son, and I hope you do well.”

I carry those words with me in my customer service every day. Regardless of my personal life and feelings that day, I always strive to make each customer happy and understanding. Even if there isn’t anything I can do, I will go out of my way to make sure that the customer is satisfied with whatever answer I can give them.

Dustin  J. Hill

Raleigh Market

Multiband July Associate Appreciation Day

Wednesday, July 25th, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

New Hope: 07/30

Fargo: 07/31 at 11:30 am – 1:00 pm & 3:30 – 5:00 pm

Evansville: 07/31 at 4:00 pm & 08/01 at 5:30 am

Lexington: 07/31 & 08/01 at 1:00 pm

Louisville: 07/31 at 2:00 – 9:00 pm & 07/02 at 7:00 – 9:00 am

Baton Rouge: 07/31 at 4:00 – 10:00 pm

Shreveport: 07/31 at 3:00 pm

Memphis: 07/31 at 4:00 – 8:00 pm

Paducah: 07/31 through 08/03 at 6:00 am

Boston North: 07/31 at 2:00 pm

Boston South: 07/31 at 5:00 pm & 08/01 at 6:00 am

Piscataway: 07/31

St Louis: 07/27 at 12:00 pm

Raleigh: 07/27 at 6:00 pm

Fayetteville: 07/28 at 6:00 pm

Miami: 07/28 at 6:30 am

Key West: 07/29 at 12:00 pm

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Great Job – Cody Miller

Wednesday, July 18th, 2012

Nominated: 07/18/2012  Bloomington

I wanted to let you know about a technician that came to my house. Not only was my problem fixed in 20 minutes, but he also fixed other stuff that I didn’t know was a problem. My coax cable was run under ground and was not grounded. He pulled the old coax and ran new, and then he grounded it all. After that he made sure all receivers worked and we started talking about On Demand. He said it was pretty cool and would only take a few minutes to connect. He connected it and noticed that I had a HD receiver in the bedroom. He asked me if I wanted to view my DVR programs upstairs. And I said that would be great. He was done with that in about 5 minutes. Thank you for sending a knowledgeable technician out. He really cared about what I wanted from the service and didn’t care that it took extra time. His name is Cody Miller Tech.


Adam Lush

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Great Job – Matt Magelitz

Monday, July 2nd, 2012

Nominated: 06/28/2012  Bloomington

Mr. Mandel:

I switched from a competitor to your system this week and I just wanted to drop you a note and tell you how impressed I was with your installer, Mat Magelitz.

Matt took the time to do the job right and to explain the system to my family.

I have served as a member of the Illinois House of Representatives for the last 11 years and am used to dealing with the ups and downs of the general public.  I understand how valuable both positive and negative feedback can be.

With that in mind, I think it’s important to let you know that you not only have a good employee, you have a good ambassador.



Bloomington Market Area

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