Archive for August, 2012

Happy Labor Day Weekend!

Friday, August 31st, 2012

Great Job – Alexander Exposito

Friday, August 24th, 2012

Nominated: 08/20/2012  Boston South

My name is Rebekah and Alexander Exposito recently installed DIRECTV at my condo. I just wanted to let you know how pleased I was with the service. He had to come out on two different occasions but did not express any frustration. He was very professional and courteous at all times and his work, which required running a cable through a window and across a room, was very high quality. The installation could not look better. Most importantly, he took the time on both of his visits to listen to my specific situation and got a thorough understanding before jumping into any work that I might potentially disapprove of. He also explained his thoughts about the installation very clearly and helped me to understand and was sure not to begin work until I completely understood and approved. He was able to do all of this in a timely manner and completed the installation itself in a timely manner. While I understand the need to complete a job in the smallest amount of time possible, his effective communication actually saved time since there were not misunderstandings which would have later required correction (with my previous technicians I had this issue). I just wanted to let you know how pleased I was with the service.

Thank you,

Rebekah – Boston South Market

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Multiband August Associate Appreciation Day

Thursday, August 23rd, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

Cincinnati: 08/31 at 2:00 pm

Cleveland East: 08/31 at 4:00 pm

Cleveland West: 08/31 at 3:00 pm

Beaumont: 08/31 at 4:00 pm

Houston Central: 08/31 at 4:00 – 10:00 pm

Houston South: 08/31 at 4:00 – 10:00 pm

Traverse City: 09/01 at 6:00 am

Detroit: 09/01 at 6:00 am

Grand Rapids: 09/01 at 6:00 am


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Great Job – Joshua Chadwick

Friday, August 17th, 2012

Nominated: 08/17/2012  Bloomington

Hello,

My name is Mario. I had requested service from DIRECTV and that appointment was a week ago, 8/9/2012.

The service I received was excellent. The man you sent out, Josh Chadwick, did a great job. He was thorough, he explained everything to me, and he went above and beyond what I had requested service wise by noting several things that previous installers had done incorrectly and taking care of it.

He took the time to do things correctly, and made sure in the end that the service was at the highest levels.

I asked him to provide me his supervisor’s contact information because I wanted to make sure that I was able to express the fact that he did such a great job to that supervisor.

Please let me know if there are any further details or clarifications I can provide. Thank you for training your staff to provide such excellent service! It is part of the reason that I am such a loyal DIRECTV customer.

Thanks for your time,

Mario-

Bloomington Market Area

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July Green Drivers

Wednesday, August 15th, 2012

Special recognition goes out to the following Multiband Associates for qualifying for July’s GREEN DRIVER program.

Bloomington: Ben Lehmann & Brent Redfern

Davenport: Robert VanBrocklin, George Wallace, Thomas Brock, Bryce Griswold & Dale Mahnesmith

Evansville: Shane Marlowe

Cincinnati: William Webster

Cleveland West: Mark Rankin, Arnold Bragg, Ryan Sackett & Frankie Martinez

Boston South: Alexander Exposito

Portland: Troy Reed, Gilberto Lopez & Vincent Pike

Bangor: Joseph Pasciuti, Phillip Martinez, John Paul Tirrell, James Tirrell & Daniel Fessenden

Houston Central: Russell Read

Paducah: Jacob Quint & Stuart Butwell

Shreveport: Thomas Macer

Houston South: Ken Copeland

Fayetteville: Jose Sanchez

Miami: Robeisy Herrera




Keep yourself safe, and DRIVE GREEN!

Great Job – Phillip Martinez

Wednesday, August 1st, 2012

Nominated: 08/01/2012  Bangor

I wanted to take a moment and write a quick email to commend one of your employees – Phillip Martinez.  We are renting a home on Mount Desert Island in Maine and the TV satellite was not working.  There are 8 of us and we were hoping to watch the Olympics.  We called for Service on Sunday and scheduled an appointment for service on Tuesday at 4pm (nothing available on Monday).  Not the way I wanted to spend my vacation, waiting for the repairman, but the story has a happy ending.

Phillip renewed my faith in the average person and a good work ethic.  The appointment block was from 4pm to 8pm and he arrived right on time, a little early actually.  We were receiving a 711 error code (no signal).  He did some initial work to improve the signal but it was unsuccessful in improving the signal reception to acceptable standards across the board.  He had a picture at this point which to us was “good enough”, but he was determined to get acceptable numbers across the board.  He said this was necessary to close out the ticket.  He continued with his efforts pruning selective branches that were impacting the signal.  He had a good line of sight from the dish to the satellite but was missing on 1 number.  After some additional fine tuning and a few calls, he ultimately determined it was a bad dish (or component of the dish).  He stayed committed to the job well after dark and completed the job successfully with a dish replacement.  He had a 2 hour drive home after our job.  We shared some dinner with him when he was done and signed-off (our thank you to him) and he headed home.

I simply wanted to say thank you to Phillip and I hope this email will gain him some acknowledgment by your company.  I have often had utility company employees do work in my own home that is “good enough” but certainly not a “job well done”.  Phillip exemplified a job well done.  I will plan to call his direct supervisor and pass along my thoughts but I also wanted to make sure that your human resources group was aware of this positive interaction with a Multiband employee.  Thanks for your time.

Randy

Bangor Market Area

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