Archive for September, 2012

You Know It’s A Tough Job… by Darcey Leu

Friday, September 28th, 2012

The Miami market has an aggressive growth strategy – over the past 2 months, we have increased our tech capacity by 40% which has resulted in some issues in inventory issuances and the amount of parking spaces available.

The Cable industry runs differently than that of the HSP world – here we issue out equipment on a daily basis to each technician (currently 163 techs); and due to our current inventory and routing constraints, we are unable to pre-pull gear. This means that, as our tech numbers have grown, our wait times in the warehouse have increased significantly for our technicians.

As a result, our Inventory Manager, Jon Delano, and his crew have been working 3rd shifts in order to pre-pull gear and make the process more efficient for our technicians.

Aside from long hours, our technicians seem a lot happier due to the decrease in wait times. Though this is only a temporary fix until we find a facility better suited to our growing tech force, I wanted to take the time to share this “Tough Job” story with everyone to show some appreciation to Miami’s Warehouse Staff – We appreciate everything you do!

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Multiband September Associate Appreciation Day

Thursday, September 27th, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

Bloomington: 09/30 at 9:00 am – 7:00 pm

Davenport: 09/30 at 1:00 – 5:00 pm

Indianapolis: 09/29 at 4:00 pm

Baton Rouge: 09/30 All Day

Lafayette: 09/29 at 4:00 – 10:00 pm

Tyler: 09/29 at 3:00 pm

Portland: 10/01 at 6:00 am

Bangor: 09/27 & 28 at 6:00 am

Burlington: 10/01 at 6:00 am


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Great Job – Domekin Francis

Wednesday, September 26th, 2012

Nominated: 09/18/2012  Portland

Earlier today Mr. Francis was sent to repair my DIRECTV service. He spent a great deal of time, energy and patience in determining what the problem is with my PPV ordering service. I cannot tell you how impressed I am with the diligence he took to find the problem and the respect he took to explain all the issues going on and what can be done to rectify them. I also was very impressed with the respect he took entering and leaving my home several times throughout his time here, making sure he used booties each time. He also was very conscientious to initially show his ID upon arrival, lending a great deal to safety in these strange times. While service calls can be very annoying, I cannot say how nice and refreshing it was to receive such great service when the situation was very frustrating. Please congratulate him on the personal pride he takes in his work, and in the positive image he presents for your company. Such customer service certainly deserves recognition.

Sincerely,

Janice
Portland Market Area

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August Green Drivers

Monday, September 17th, 2012

Special recognition goes out to the following Multiband Associates for qualifying for August’s GREEN DRIVER program.

Cleveland East: Joel Dickmeyer

Bloomington: Brent Redfern, Ben Lehmann, Kevin Harper, Blake Cottrell, Joel Dooley & Chris Wilson

Davenport: Robert VanBrocklin, Travis Bowling, Thomas Brock, Kenneth Versteegh & Dale Mahnesmith

Evansville: Shane Marlowe

Cincinnati: Lester Henderson & Michael Stetson

Indianapolis: Brandon York, John Daniels, Jacob Gerkin, Chris Colelli, Scott Chambers & Charles Barr

Louisville: James Lockhart

Cleveland West: Jon Miller, Thomas Hess, Ryan Sackett, Arnold Bragg, Greg Forrider, Jim Hebebrand & Frankie Martinez

Boston North: Ginger Miner

Portland: Troy Reed, Michelle Roy, Domekin Francis, Dan Doucette, Bob Moore & Vincent Pike

Bangor: Joseph Pasciuti, Phillip Martinez, John Paul Tirrell, James Tirrell & Lucas Madigan

Memphis: James Bates

Baton Rouge: Shawn Orillion & Joseph Jackson

Houston Central: Russell Read, Carlos Hernandez, Rodney Sherman, Timothy Crawford, Robert Kramer, Carl Baham & Michael Childs

Lafayette: James Broussard

Paducah: Jacob Quint, Billy Hamby, Lewis Hankins, Justin Gurley & Stuart Butwell

Shreveport: Thomas Macer

Houston South: Ken Copeland & Richard Trevino

Beaumont: Leonard Broyles & Michael Morgan

Traverse City: Rob Sivak & Chad Carter

Minneapolis: Chris Oliver

Fayetteville: Jose Sanchez

Key West: Robeisy Herrera, Spencer Morris & Kyle Williams

Miami: Jorge Rivas, Mark Davis, Ramon Batista, Christopher Olivos, Vy Kes, Zach Johnson, Leonardo Perez & Marcos Florii

Sarasota: Bobby Giles

Keep yourself safe, and DRIVE GREEN!

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Great Job – Timothy Beeney

Friday, September 14th, 2012

Nominated: 08/31/2012  Bloomington

Dear Stephen,

Hello. My fiancé and I, Phillip, have been DIRECTV customers for about a year and a half. Lately, we’ve been having a no signal problem. Well your employee, Tim Beeney, came in and went above and beyond what we asked for. We were seriously thinking about going back to Comcast, and he totally diverted us from that. We are especially grateful for his service and want him to be accommodated properly. We tried to buy him dinner for his service, but he graciously declined as he had another job to go to after us. Again, we appreciate everything he did for us!

Sincerely, Kristina

Bloomington Market Area

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It’s Multiband’s 37th Birthday!

Monday, September 10th, 2012