Archive for October, 2012

Multiband wishes you a Happy Halloween!

Wednesday, October 31st, 2012

Multiband October Associate Appreciation Day

Monday, October 29th, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

Evansville: 11/01 at 6:00 am

Lexington: 10/31 at 12:00 pm & 11/01 at 7:00 am

Louisville: 10/31 at 2:00 – 8:00 pm & 11/01 at 6:00 – 10:00 am

Shreveport: 10/31 at 3:00 pm

Memphis: 10/31 at 5:00 pm

Paducah: 10/30 through 11/02 at 6:00 – 8:00 am

Piscataway: 10/31 at 2:00 pm

St Louis: 11/02 at 12:00 pm

Raleigh: 11/02 at 6:30 pm

Fayetteville: 11/01 at 6:00 pm

Key West: 11/04 at 12:00 pm

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Be Empowered – Get Screened for Breast Cancer

Thursday, October 18th, 2012

October is National Breast Cancer Awareness Month!

Over a lifetime, 1 in 8 women are expected to be diagnosed with breast cancer. The best way to fight the disease is through prevention and early detection. Make sure you keep up to date on your:

  • Clinical Breast Exams
    • Your health professional should check your breasts at least every 3 years beginning at age 20
    • Typically part of your annual well-woman exam
    • After age 40, have a breast exam yearly
  • Self-Exams
    • Check regularly
    • Have your health professional show you how to perform them properly
    • Report any changes promptly
  • Mammograms
    • If you’re 40 or older with average risk, get screened every year

If you’re at high risk, talk to your doctor about a screening plan – you may be advised to have yearly mammograms or an MRI at a younger age

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Great Job – Portland Market

Friday, October 12th, 2012

Nominated: 10/03/2012  Portland

-Paraphrased from an Original Customer Letter-

HSP Analyst Razvan Tomsa forwarded a great email complementing the excellent service work from the Portland Team.

Superior Customer Service is not just a Goal, it is a Promise

This is the kind of letter that I am most happy to write – I had a service issue that I called in. On the day this service was completed, I returned home and my televisions worked, the receivers worked, my satellite dish didn’t cut out on me, and my wife had left me a long note, blown away by the professionalism. I do not know what the charges for a service call are, but what it meant to me can’t be expressed in monetary values, though I would gladly have paid the fee.

Yes, I complained about my service when I thought it was deserved, but I would much rather rave about my experiences after. The manner in which the service was handled could not have been more professional. DIRECTV and the gentlemen that came to my home exceeded my expectations – not an easy accomplishment after the mood I was in, but rest assured, I will always hold DIRECTV in the highest regard.

I appreciate the service and follow-up calls I received. Specifically, Jerry Reynolds, Tammy, Chris Knight, Anthony Baker, Mike Leslie – all of you, thank you very much!

Chris Knight, Site Manager - Portland, Maine

Pictured left to right: Jerry Reynolds, Mike Leslie and Anthony Baker

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Great Job – Chad Carter

Tuesday, October 2nd, 2012

Nominated: 09/20/2012  Traverse City

Good morning, Jake

I wonder if I can ask one more favor. Would you see that the right person gets these comments about the service Multiband’s Chad provided on Sunday morning, September 13th? He told me to expect a customer service call, which I haven’t yet, and I want to be sure the company knows what a fine representative Chad is. Since I don’t hesitate to complain when I encounter poor service, I want to be sure his excellence is acknowledged.

He called to let me know he was coming, showed me his credentials, listened carefully to my questions and answered them fully, found some issues with my current installation that hadn’t seemed to be a problem, efficiently installed the new equipment outside, covered his feet when came in the house to finish, carefully explained what he had done and what he needed me to sign, and again patiently answered my questions, leaving me his phone number if there was anything not clear after he left. That last was important to me because I’ve had service calls in the past where things went wrong and I didn’t know who to call or had to wait for regular service hours.

Chad was professional, friendly and very helpful. I’ve been a DIRECTV customer since 1998 and have had several technicians make service calls since then. Thanks for your help.

Guy

Traverse City Market Area

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