Archive for July, 2013

Great Job Nominations from Customers!

Friday, July 26th, 2013

Here are a few people that have provided excellent customer service in the last week. We appreciate all their hard work! If you happen to work with any of these people make sure to give them recognition in person.

William Valentine
Our technician, Michael Valentine, arrived right on time after calling and giving a nice call to let us know he was on his way. He arrived at our house and assed the situation and immediately began to tell us how we could maximize our service from DIRECTV. He went above and beyond to make sure our installation equipment was well installed and looked clean. He did NOT have to do all that he did to get rid of old wiring and equipment. He reached out and offered lots of installation advice. He spent extra time to make sure all TVs were showing great picture quality, and we were getting the best service. I could go on and on about how great Michael was for my husband and me. He is an asset to your DIRECTV installation team, and I wanted to make sure you knew how great he was.

Ahmed Alhuseinat
Ms. Jeanne Donaldson called me to tell me she thought Ahmed was the kindest DIRECTV rep she has encountered. She was very impressed with his attitude and knowledge. Well done, Ahmed!

Fun Facts about Solar Energy

Thursday, July 25th, 2013

As we all know, Multiband is a diverse and ever-expansive company. Have you visited multibandusa.com/divisions and discovered all the various aspects of Multiband? If you haven’t, you should!

One of Multiband’s lesser-known yet very exciting divisions (Renewable Energy) actually deals with Solar Energy options – let’s explore some fun facts about Solar Energy!

Did you Know?

    - Less than 5% of the stars in the Milky Way are brighter or more massive than the sun?
    - Every second, 600 million tons of protons are converted into helium atoms in the Sun to be released as energy. Humankind only needs, on average, about 1/10,000 that amount of energy for its total consumption.
    - The Sun is 93 million miles away from the Earth. It takes 8.3 minutes for light to travel this distance.
    - The Sun is expected to exhaust its supply of hydrogen in about 5 billion years, at which time it will collapse under its own weight and become very hot. Eventually, it will become big enough to swallow the orbits of Venus and even Earth.
    - Solar has less than 1% adoption rate in the United States – how can you help improve this statistic?
    - Solar panels are strung together like Christmas tree lights – that means, if one panel goes out, the whole system goes down. It also means that typical solar arrays are very sensitive to shading (everything either adds or takes away from total system performance). That’s why microinverters are so interesting – each panel becomes its own production plant.
    - Solar panel technology hasn’t changed much in the last 10 years.

    (This information was taken from http://solarenergyfactsblog.com/interesting-facts-about-solar-energy/.)

    Great Jobs!

    Friday, July 19th, 2013

    Here are a few people that have provided excellent customer service in the last week. We appreciate all their hard work! If you happen to work with any of these people make sure to give them recognition in person.

    John Carsey
    After completing the service call he was there for he asked the customer’s son if all was going well when he played his PlayStation. The customer’s son said his gaming experience was not all that good. John showed him how to go through system with Ethernet, and the son was very impressed. The mother is a sports fanatic, so John showed her how to hold down the play button and have the TV go into live slow motion; she actually said, “WOW! How cool!”

    Rhonda Schumm
    Thomas Lowe would like to recognize Rhonda for her outstanding service. He stated he has been in customer service before and has spoken with many people and Rhonda was one of the most helpful and courteous representatives he has spoken with. She was able to assist him and he stated he wanted to make sure she was recognized as an asset to the company. Great job, Rhonda! Keep up the great work!

    Chance Fierke
    Joseph called to be sure to pass along how great of a Technician he had in his home. He said Chance was out to do an install. Joe is a bed-ridden homeowner. The words he used to describe chance were as follows: overwhelming patience, excellent demeanor, polite, refreshing, dignity was refined, very decent young man, has capacity only a person in his (Joe’s) state could really appreciate, spectacular. Great Work!

    Rochenel Jean Baptiste
    ​Estella Guery wanted to recognize Roch for his outstanding service today. She said on a scale of 1 to 10, he was a 20! She stated he gave her all the options and didn’t try to rush her off the phone, and that he was very pleasant to speak with.

    Abraham Feliz
    In the service industry you must hear a multitude of complaints. This email is far from that. Your technician, Abraham, installed my DIRECTV service yesterday, July 11th. The technician is the true face of DIRECTV. How he or she handles themselves in front of the customer is critical to the success of the business. Abraham is the epitome of what a technician should be. He represents himself in a very professional manner. Customer satisfaction is paramount to him along with doing the job right. He is a very valuable asset to the organization and should be recognized as such. These type of dedicated technicians are few and far between. It was an absolute pleasure having him install our system. His attention to detail and dedication to doing a good job were impressive. I feel strongly that he should be rewarded for a job well done. Kudos to Abraham! Thank you for allowing me to express my complete satisfaction in a job well done!

    Great Job, Everyone – Keep up the Good Work!

    Great Jobs!

    Friday, July 12th, 2013

    Here are a few people that have provided excellent customer service in the last week. We appreciate all their hard work! If you happen to work with any of these people make sure to give them recognition in person.

    Johnny Castellanos
    You wanted a 10 from this Technician – I want to give him a 20! No one ever took the time that Johnny did to explain the remote control, features and functions and how to work the DVR. Technicians like this are the reason DIRECTV retains customers for life – thank you, Johnny!

    Daniel Kleinman
    ​Daniel called ahead, was prompt, polite and an absolute professional. He did his job in an impressive amount of time and was ready to finalize everything. That is when it all went downhill. Just to give you a quick synopsis, my order was somehow extremely messed up, and if it wasn’t for Dan’s kind demeanor and patience I would have cancelled the install. He was very personable and, even though he ended being there so late, he still took the time to walk through the initial set up and answer our questions. His dedication to superb customer service shines brightly. Your organization should be very proud to have him on your team!

    Paul Madore
    ​I want to make sure you are aware of the outstanding service provided by Paul, our DIRECTV Installer. Unfortunately, our older home was not wired for cable and, even though Paul was unaware of this, he took it upon himself to wire our entire home and set us up with DIRECTV. I honestly expected him to ask for additional help from DIRECTV, but he took care of everything himself. I would like to give him all 10s on the Satisfaction Guide. Please make sure Paul gets commended for a job well done.

    Joshua Perry
    ​Josh completed a repair job at my home this morning. Josh called prior to his arrival to let me know his projected ETA. He was extremely helpful and corrected the problems I was having with the DIRECTV system. I would give Josh an extremely high approval rating. He really made an extra effort to make sure I was well-informed on the operation of the satellite system and performed the maintenance in a timely manner.

    Great Jobs!

    Friday, July 5th, 2013

    Here are a few people that have provided excellent customer service in the last week. We appreciate all their hard work! If you happen to work with any of these people make sure to give them recognition in person.

    Benjamin Roach

    Judith said she was on the phone for 3 hours trying to get her mother, Patricia Price’s, account reactivated and was getting bounced back between DIRECTV and Multiband. She said that Ben took it upon himself to take ownership and control of this issue and helped her make the calls necessary to assist her, and she felt he went way above and beyond.

    Elizabeth Nelson

    Molly wanted to give kudos to Liz for her great customer service. Liz was helpful and answered all the questions Molly had. Molly said it was a great experience with Multiband. Amazing Job, Liz!

    Florian Akpabie

    Florien was just here (on the Fourth Of July believe it or not!), and he cheerfully corrected all of our problems. This young man has exception customer relations ability, and I commend him highly to you. Thanks to you for hiring such personnel.

    5 Surprising Facts about the 4th of July!

    Friday, July 5th, 2013

    1. John Adams thought Americans would celebrate July 2

    The Continental Congress officially declared its freedom from British rule on July 2, 1776, the day that John Adams wrongly thought would be commemorated by future generations. July Fourth, meanwhile, marks the day Congress adopted the Declaration of Independence. As copies of the declaration spread across the colonies, celebrations kicked off. Americans lit bonfires, fired celebratory shots from their guns, rang bells, and took down symbols of the British monarchy. At that point, the Boston Tea Party and the Battles of Lexington and Concord had already happened, but the American Revolutionary War wouldn’t end until the Treaty of Paris was signed in 1783.

    2. Three presidents died on the Fourth of July

    John Adams and Thomas Jefferson passed away within hours of each other on July 4, 1826. The two had been political rivals and then friends later in life, and both signed the Declaration of Independence. James Monroe, the nation’s fifth president, was the next U.S. leader to die, and he passed away on July 4, 1831. Calvin Coolidge, the 30th president, is the only U.S. chief to have been born on the Fourth of July. Fabulous 4th of July Facts: The 13 Original Colonies

    3. Songs in today’s patriotic canon don’t have Revolutionary roots

    Before the Revolution, “Yankee Doodle” was originally sung by British military officers who mocked the unorganized and buckskin-wearing “Yankees” with whom they fought during the French and Indian War. Our national anthem didn’t originate in the war for independence, either. The “Star Spangled Banner” is a poem Francis Scott Key wrote in 1814, when the British relentlessly attacked Baltimore’s Fort McHenry during the War of 1812. It was later put to music and became the official national anthem in 1931.

    4. The oldest celebration is in the smallest state

    It took some time for the Independence Day parties to become the extravagant fireworks-filled spectacles they are today. Most celebrations didn’t become regular until the 19th century, but the Bristol Fourth of July Parade in Bristol, R.I., claims to be the oldest continuous Independence Day celebration in the United States, held every year since 1785.

    5. The number of Fourth of July revelers has increased by more than a hundredfold

    Only 2.5 million people lived in the United States when the colonies first declared independence, according to the U.S. Census Bureau. Today, the nation is much bigger than 13 wee states and it’s more crowded, too. This estimated population on for July 4, 2013, is 316.2 million people.

    All info provided by livescience.com