Archive for August, 2013

Customer-Nominated Great Jobs!

Friday, August 30th, 2013

Rhonda Schumm
Customer Jose Zamora wanted us to know how big of a help Rhonda has been today. He has had many issues getting set up with services because he originally went through DIRECTV to set up an account, and the Tech came out and advised it was MDU, so he was not able to install the customer so had him contact us. DIRECTV refused to cancel the already created order, so we were unable to complete the sale. This went on for 5 long days and countless hours of talking to us and DIRECTV. Customer stated he was ready to just Cancel and give up on the idea because he no longer wanted to go through DIRECTV for services, yesterday he spoke with a CSR from CSS and they were able to get DTV to cancel the order but then there was no programming in DWS to select. He said he was going to call us to give it one more try to see if we could complete it. He called today and got Rhonda on the phone. She was able to calm the customer down by explaining everything for him so he could understand and she was patient, understanding and had a great attitude and now he is very excited to work with our company and getting services set up. Customer stated that we need “a million more Rhonda’s” working for our company. Customer’s exact words were “Thank God for Rhonda.”

Audrey Thayer
​Audrey, You have seriously just gained 10x business because of your actions in the last week. The buzz from the boys is amazing; we truly feel like your only customer right now. Keep up the great work!

Joshua Rudnick
In all my years of dealing with Service Technicians, I have never come across one as professional, courteous, honest and knowledgeable as my technician today, Josh.  He is obviously a dedicated and self-motivated Associate who takes pride in his work.  Josh came  to replace a cable going to your box, a job that he accomplished in a matter of minutes.  However,he saw another problem while he was here.  He could very easily have just left and not said a word because he corrected the problem that I called about.  Due to his sense of loyalty to the customer and to DIRECTV,Josh pointed out how the initial contract installation was done incorrectly and corrected the flawed installation.  We will forever be grateful to Josh and because of his exceptional customer service for us, we will recommend DIRECTV to all of our friends.  Please commend Josh for his exceptional performance and for his dedication to your company.

Customer-Nominated Great Jobs!

Friday, August 23rd, 2013

Benjamin Roach
​Angelina Papamihiel would like to recognize Ben for his wonderful customer service. She felt he went beyond the call of duty to help her fix her services. She stated he worked with her caregiver to restore her service over the phone. She was also thankful Ben was able to assist with her billing questions.

Marwan Adam
​I had the pleasure of speaking with Mary Mooney for her custom work and she was very pleased with Marwan Adam. She claims that she is very “untechie” but Adam was awesome, very patient, and very professional. She was very pleased with her installation.

Monica Balderrama
Marlene wanted to say how wonderful and fantastic the service she received from Monica was. She stated she performed well, handled herself like an expert and went above and beyond. She said the world would be a better place if more people were like Monica. Congratulations and way to go!

Keep up the Great Work, Everyone!

Multiband’s Social Media State Fair

Wednesday, August 7th, 2013

August 2013 Social Media State Fair

This month, Multiman is hosting some week-long State Fair challenges – and we want you to participate!

Winners of each competition will earn 50 Points - so make sure that you’re sending in your pictures and voting on your favorites!

Visit Multiband’s Facebook Page to see the current competitors!

Customer-Nominated Great Jobs

Friday, August 2nd, 2013

Josephine Velasquez
Marble Davis wanted to speak to Josephine’s supervisor to let us know she was attentive, able to listen and has a patient voice. She knew to call the customer back when the phone dropped the call and not knowing that she was having phone issues at the time. She stated what a great job Josephine did by resolving her matter and was very patient. Great job, Josephine!

Doug Nayes
Customer Barbara Pflaumer wants to commend Doug for his persistance in working to resolve the issue she is having. She has older TVs and she informed me that Doug is continuing to research solutions for her so that she can utilize her DIRECTV services. Keep up the great work, Doug!