Archive for December, 2013

Multiband Associates Give Back: The Lexington Office

Wednesday, December 18th, 2013

This is a picture of the ops manager and one of the associates from the Lexington Office. We had an Associate Appreciation Day – our Ops and the General Manager cooked huge pots of chili. When our appreciation day was over, we called a local soup kitchen and had them pick up the remaining 5 gallon container of chili.  Not only did the chili keep us warm but it also warmed our spirits to know that a few more families would not go hungry that night!

It’s a Tough Job… by Trevor Walter

Thursday, December 5th, 2013

I have been working with Multiband for about 4 months now in the field, and I have to say, I really enjoy the challenges that come with this job. I have dealt with my fair share of cold, wet crawl spaces to areas in which I feel that most people would not even think about entering, even the customers themselves. Either way, I know that I have a job to do for each location that I arrive at.

The day of 12/3/13 was by far the most challenging so far for me. It was not a dirty environment nor a place that was cold and difficult to get to. It was the initial wiring of the home done by the customer’s relative. The entire house was wired so that anything that was played from the TV in the living room would be viewed throughout the entire house cabling system.

Before I arrived I felt that this ‘upgrade’ was going to be fairly simple and consist of a couple receivers being swapped and an ODU upgrade. Instead, what I found was the whole wiring for the house’s “Super Mirror” was entwined within the DIRECTV cabling!

So I started tracing out the cables from where I thought were coming from the ODU and Upgraded the system to SWiM. When I was to the point of swapping out the receivers for the Genie system, I found that two of the four lines I thought were the ones from the ODU were not. Later, throughout my backtracking, I found that I had spliced into the mirroring cables.

At this point, I can make a long story short and say that I was able to reconnect the mirrored lines and successfully got the customer up and running with his new whole home DVR system with his whole home mirror system. My thoughts were that this upgrade would take about an hour when, in reality,it end up taking five. No matter that the job took longer than presumed; it was a great learning experience.

Trevor Walter

Grand Rapids Market

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It’s a Tough Job… by Robert Dennis

Thursday, December 5th, 2013

While in training, I met another Technician to help on a 4-box install. The customer said that his wife would be there and she would be able to answer any questions for us. We performed a site survey, went over it with her, and followed through with the install. A few days later, the customer contacted us about the location of the ODU and met with our Tech Supervisor about this. He was unhappy because he would have to mow around it and he also did not like the way the wiring was ran underneath the mobile home. My Tech Supervisor decided to send me out there to try to make him happy.

When I arrived, he was furious about the install. He asked me if I would have that done at my own home and wanted to know why we left wiring loose under the home. After listening to the customer for about five minutes, I calmly asked what he would do differently. He started to explain that he would like the dish to be moved about twenty feet further from the home so he wouldn’t have to mow around it, and he had some more specific details about the cabling because he planned to use part of the area under the mobile home for storage.

I apologized to him because we were unaware he wanted to use the area in question for storage and also explained that we placed the ODU where it was to get the best signal. I went on to explain that we did not consider the place he recommended because it appeared to be part of someone else’s property. He verified his property lines and assured me that his recommended location was, in fact, a part of his property. I explained to him that we normally do not move dishes for customers for convenience but we are going to today for your loyalty to DIRECTV. He offered to help with the trench and was there right beside me every step of the way. He was very thankful after the install that I was willing to assist with his concerns and offered me supper after the install along with a bag of freshly grown banana, habenero, and jalapeño peppers from their garden to take home!

Robert Dennis II

Paducah Market

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