Archive for July, 2014

Customer-Nominated Great Jobs

Monday, July 28th, 2014

WEEK OF 7/20/2014

CHEON KIM
Mike Fagundo and Josh(supervisor who assisted him) went above and beyond the call of duty to install my new DIRECTV system! They came after hours, because the original installer got delayed, and stayed until later that evening to make sure the installation was done correctly. They both were very professional and pleasant, in addition to being very competent! Thank you!

YVAES ALEXANDER II
I’ve been having intermittent service for a few days now, so I spoke with Dana Fair who ultimately hooked me up with Ryan Burhans for a service call. I would like to thank Ryan for taking care of me so quickly, within an hour of my request. He cleaned up some excess cable, replaced a couple of parts, and showed me everything that he found wrong. He was also very friendly with my kids and nephew. Thanks a lot, Ryan, for your prompt and efficient service!

ELIZABETH GRIMARD
I would like to personally ensure that Technician Derek Millett gets recognized for his wonderful professional behavior. Mr. Millett demonstrated how our system works, what to do when certain interferences arise, and he even walked us through the entire system to show us every piece so we would understand what it does, and what to do if it is not working. I am so happy that the technician did show up on time, and his disposition was very nice and courteous, which today is not seen with too many companies. We want to make sure he is recognized for taking the extra time to show us everything, which no one has ever done, to answer all our questions and we are at ease now knowing how it all works and what to do if we have a problem. His confidence in his job is admirable, his attitude is excellent, and he is an asset for your company and we want to thank you for having him come to our home today. Thank you.

Customer-Nominated Great Jobs

Monday, July 28th, 2014

WEEK OF 7/13/2014

CHRISTOPHER KELLIHER
On behalf of technician, Muataz Jabbar MBME045398, whom visited my home in Maine on Sunday, 7/13/2014.
I want to advise that the dedication and professional courtesy is something this young man has beyond my expectations and has surpassed any DIRECTV technician that I have dealt with in the past. I had so many questions and things I didn’t like set up and he didn’t even blink an eye; everything was redone to my liking, and for someone to call you “sir” as a customer consistently is something today that most companies do not even bother to recognize a customer. This technician can come to my home and do his job any time I need DIRECTV help, he was just incredible and blew me away with his wisdom and courtesy today. Just something you don’t expect from anyone. Thank you, Muataz, for coming and taking care of me and my family. You are top notch and I surely hope your company makes my statement publicized to your fellow technicians. They all should be like you and your company would be above all companies in your industry with no issues.

JAN LOCKHART
Just wanted you to know that my husband and I were very pleased with the installation by Josh Baker. We thought he was very professional and did a good job explaining things to us.

Thank you for your time.

Jan & Mark Lockhart

PARNEL MOISE
I am writing this short note to acknowledge the excellent work accomplished by your employee Newton Raymond.
Newton has just completed the first phase of our programming upgrade. He went to great lengths to accomplish a task that was not by any means the easiest, given the placement location. Newton’s workmanship, his meticulous attention to details, his cooperation reveals a great sense of professionalism.

The second phase of the upgrade is some weeks to come. We would consider it a privilege to have him again at our site. No doubt you have heard from similar commendations from his customers. Nevertheless please accept yet one more from a very satisfied customer.

Sincerely,
Parnel Moise
IT Support Specialist

Customer-Nominated Great Jobs

Monday, July 28th, 2014

WEEK OF 7/6/2014

LINA ALOI

To Whom It May Concern,

It was important for me to let you know what a positive experience I recently had with the installation of my DIRECTV. Your installer, Scott Medina, exceeded my expectations!

In the past I had heard many negative comments regarding DIRECTV, but with Mr. Medina’s competent installation, I felt very confident. Even though my installation was a challenge (with the problem of finding previous cable wires) he was very knowledgeable and did a great job. I was always a Comcast customer so I was not familiar with DIRECTV and Mr. Medina was very patient and professional with answering my many questions.

You have a valuable employee in Scott Medina and I thank you for the opportunity to express my gratitude.

Sincerely,
Lina Aloi

STEVE HUSTED
This morning, we needed our dish relocated because we had a new roof put on the house yesterday. DIRECTV sent Michael Davis to complete this task. I have to tell you how pleased we were with Michael’s work. He did move the dish as requested, but he reset the resolution on all the receivers, told us about on demand, installed on demand, fixed a fitting on the receiver in the bedroom that wasn’t working properly, and re-programed our remotes so all the latest features would work. I was so impressed with this person. What a great representative for DIRECTV. He is undoubtedly the best tech we have ever had from DIRECTV. We have had DIRECTV since 2007 and 12 years out of the last 15 years. This is the first time I was ever compelled to send an email. That says it all. Just wanted you to know!

Thanks,
Steve and Lisa Husted

MELINDA WALDROP
Melinda Waldrop called to give praise to this technician.
She said he was “fantastic” “excellent” “ and “a fine young man”
She was very impressed with all of the extra work he put in to make the job perfect.

Customer-Nominated Great Jobs

Friday, July 4th, 2014

WEEK OF 6/29/2014

GREG TEACE
THE CUSTOMER CALLED AND WAS VERY HAPPY WITH THEIR SERVICE CALL; THEY HAVE NEVER HAD SERVICE LIKE THEY HAD TODAY. TECH MADE SURE ALL REMOTES WORKED ON THEIR TV’S, WHICH THEY DIDN’T BEFORE HE BECAME A CUSTOMER. SAID HE IS VERY OLD AND IT’S HARD TO FIND YOUNG GUYS TO GIVE THEM RESPECT THAT THEY WANT. JUST LETTING EVERYONE KNOW YOU HAVE A GREAT TECH. CUSTOMER SERVICE WAS 110% AND SHOWED HIM AN EASY WAY TO RECORD STUFF.

SHARON LARSON
Joseph was out, June 23, to install my DIRECTV satellite dish on a pole instead of reinstalling it on my roof, after I just had a new roof put on my home. He worked more than several hours to get the job done, and then spent time setting up my remotes and answering all my questions. He was very thorough, thoughtful, cooperative and hard-working(it was very hot that day!). I asked how I could let his superiors know what a fine job he did. I am impressed!

SARANAC LAKE MOOSE LODGE
I’m Gregory Parker, the administrator of Saranac Lake Moose Lodge #457 in Saranac Lake, NY 12983, and I just wanted to inform you that Shane Spoor was very professional and helpful in performing his duties. He installed all new wiring throughout the building, and up to the roof, and did an excellent job of using the correct roof mount for the dish, as we have a flat rubber roof that could not be penetrated. I’m am very satisfied with his service.