Archive for August, 2014

Customer-Nominated Great Jobs

Wednesday, August 27th, 2014

WEEK OF 8/17/14

CHRISTOPHER DENNING
Mr. Denning called me this morning and wished to convey how well Michael took care of their home. Chris stated that Michael stated there were several issues with their original system and that he reran quite a few cables and relocated the dish to a suitable location. Mr. Denning wanted to let me know that he did a swell job and worked really hard to ensure that their system was operating properly. Thank you for your hard work, Mr. Martinez!!!

RAMONA GULLY
Mrs. Gully called me this afternoon and wanted to let me know how wonderful Andrew was. She commended him on his hard work and his expertise. She stated that he was the most knowledgeable technician that ever visited her home. She said he took his time, addressed each issue and owned every opportunity to enhance this customer’s experience. She also said she would adopt him if she could. Great job, AJ!!!!

KELLY PROVOST
Awesome tech!!! He showed me everything that was done and explained it fully. He was only here for a short time and completed his work to my liking. He was very professional and would I love to have him be our tech forever. He paid attention to my instructions before arriving at our house and called first. Excellent worker. Thank you, Jonathan!!!

Customer-Nominated Great Jobs

Monday, August 18th, 2014

WEEK OF 8/10/14

KENDAL LAND
My name is Kendal Land and I have been a DIRECTV customer for quite some time. On Friday, two of your installers, Michael Bourg and Carl Hardwick, went above and beyond to get our service set up. It took them nearly 4.5 hours on a late Friday afternoon. Just wanted you to know how much our family appreciated their work.
Kendal Land

DARIUS ADAMCZYK
I am a customer of DIRECTV and had one of your service techs perform a VERY complex install at my new home. The technician’s name is Newton Raymond. I just wanted to let you know that he did AN OUTSTANDING job. He was very professional, knowledgeable, took care to do the job properly, and completed the work in timely fashion. Simply outstanding! I hope you have a chance to congratulate him on outstanding customer service.

SUSAN BAYIRD
He called and text to see if I wanted an early service connection date. They were at my house when I got home. He met me outside, shook my hand, and introduced himself and who he worked for. He asked what I would be using the service connection for and on which devices. Explained what he was going to do. Wore his blue booties which was nice. Very friendly and answered all my questions with knowledge of his job. Overall, GREAT experience.

Customer-Nominated Great Jobs

Tuesday, August 12th, 2014

WEEK OF 8/3/14

PATT LOCKHART
I am the covering supervisor for Andrew Collins. On 8-4-14, I received a phone call, not from the customer but from the mobile home owner where the customer lives, who called to tell me how great of a job Andrew did on an upgrade he was at.

He said Andrew did the most wonderful job compared to any other technician that has done work in his mobile home park. He was very impressed with his professionalism and how good he made the job look.

To not only get the attention of the customer, but the OWNER of the mobile home park is more than outstanding, it is definitely going above and beyond the call of the job.

I am submitting this nomination on behalf of the mobile home park owner and the account holder. Thank you Andrew for your hard work and dedication to great customer service and our image.

MIKE REINER
Just wanted to drop you an email and let you know how pleased I was with your technician, Andrew, and his trainee! They were both very knowledgeable and professional. Went right to work and got the installation done very quickly. Andrew had a super attitude and explained everything about the new system to me thoroughly! I’m not sure I have had any technicians at my home that were that good before! Please pass my thanks on to them and thank you for the great service!
Mike Reiner

TERRY STITES
EXCELLENT JOB!!!!!!!! The two technicians were here for about an hour, in the rain, and did a great job. They even wore booties, protecting my carpet from dirt and grass :-) . So excited to have a secure, working internet connection. I will recommend the service to friends and family.

Customer-Nominated Great Jobs

Tuesday, August 12th, 2014

WEEK OF 7/27/14

MARK CALABRO
I am emailing you to let you know that we were extremely pleased with the service tech Muslim Williams. He was here this morning for the second time and did a great job taking care of our issues. I just thought you would like to hear some positive comments because I’m sure they are few and far between in your business. Most people just like to complain.

Thanks for the great service.

Regards,
Mark Calabro

TAMI BAKER
I just wanted to take a minute to let you know what a great job Jason did with my reinstall. He was professional and courteous. He went over and above to make sure I was pleased with my reinstall. He was patient and gladly answered all of my questions. He repeatedly checked to make sure I was happy with the location of the dish and cables. He also made sure everything was in working condition and that I knew how to use everything before he left. He was extremely helpful and knowledgeable. Thank you for employing such a guy. I am a very happy customer!

Sincerely,

Tami Baker

CORRINGTON BALDWIN
Mr. Baldwin made it a point to call me and tell me about the wonderful job Dennis did. He was impressed with the way he took time and went through his entire install and fixed everything. He also added that Dennis was polite and professional. Great job, Dennis.