Archive for September, 2014

Customer-Nominated Great Jobs

Monday, September 29th, 2014

WEEK OF 9/28/14

I appreciate your follow-up visit, today, as that shows to me DIRECTV’s commitment to excellence. Also, it gives me an additional opportunity to express my gratitude for your technician, Josh Baker, who was in my residence yesterday.

From the time he arrived at my door, he was a model representative. His badge was clearly displayed as he introduced himself in a friendly, business-like manner. He was quick to identify the problem and had us up an running in short order. Josh took the time to ask and answer any other questions regarding our DIRECTV experience.

I would be remiss if I did not pass along my feelings about the superlative effort displayed by Mr. Baker.

Thank You,

Robert Tucker

I wanted to let you know Multiband is lucky to have such a great employee. John was GREAT. He was very professional and did an excellent job for us. He was very aware of our needs and met all our expectations. He seemed to really care and was very courteous. I could not ask anymore from your company. Thanks for sending John out to do our job; we were blessed. Please let John know I wrote this email to you.

Daniel T. Larmore
Executive Vice President
Meadowbrook Insurance Agency

Customer-Nominated Great Jobs

Monday, September 22nd, 2014

WEEK OF 9/14/14

I was really appreciative of how Jeremy came to my house, on a Sunday, to quality check the install that was done the day before. Upon hearing some of my frustration with how we were losing signal, he fixed our satellite dish and now the system works perfectly. I was starting to regret having DIRECTV, until this visit, and now I couldn’t be happier. Thanks, Jeremy!

Charles Box was very professional and left us with a DIRECTV system that worked as advertised. Our picture quality is the best we have ever had.

I cannot thank you enough for sending such a nice, skilled lead tech to do our installation yesterday. Ricardo Vasquez(ID 32822) took care of everything and, I am so pleased and satisfied with his work that it is worth mentioning and sharing with everyone in your office. He definitely demonstrated the vision Mr. White stands for, and made such a difference in how I was viewing this company prior to installation. It was a big job, as you know, 9 TVs, and took over 12 hours even with help from his supervisor to make sure all of the correct type of cable was used. Optimum, our previous carrier, uses a different type of wiring, therefore Ricardo and Joe had to rerun all of the cable and not take any shorts with slicing, dicing, and splicing. They ensured the job was done the right way in order to result in optimal signal strength and performance of the DIRECTV in general.
Both gentlemen worked their butts off and Ricardo finished it up. I am looking forward to loving all of the benefits in switching
to DIRECTV from Optimum.

Customer-Nominated Great Jobs

Monday, September 15th, 2014

WEEK OF 9/7/14

I wanted to take a minute to let you know what a great job both Newton and DIRECTV did correcting the unexpected “771 searching for satellite” issue I experienced this past Thursday night—on the eve of the NFL regular season! At first, I was concerned that with only one business day before Sunday’s NFL kickoff, DIRECTV would be unable to schedule a technician until the following week, meaning I would miss my team’s first game; but to DIRECTV’s credit, they scheduled an appointment for Saturday morning. To my relief, DIRECTV sent their best technician: Newton. Newton arrived before the scheduled window and quickly determined what was causing my “771” issue. He effortlessly repositioned the dish, ran a new cable (such that it was not visible), installed the new Genie DVR and client, and configured all the equipment, including the remotes. Before completing the service, Newton explained many of the nuances of the Genie DVR and client. Although I was concerned there would be challenges repositioning the dish for clear line of sight, Newton skillfully found the best location and routed the new cable expertly—and avoided drilling any holes in my home!

I have been a cable and satellite customer for at least 25 years, and Newton is by far the best technician I have encountered. He was prompt, professional, and most importantly, knew exactly what he was doing.

Thank you,

Karl King

On September ll, Exede customer, Kaye Willis, in Sikes, Louisiana was having trouble with her install being rescheduled multiple times. Veronica worked with her by contacting the AP supervisor to make sure that the customer was not only scheduled, but that her job was completed. Ms. Willis stated that she felt that Veronica had gone above and beyond to take care of her. Ms. Willis feels that, if not for Veronica, she would not have been taken care of, and that Veronica is a great example of what customer service is supposed to be.

I was very pleased with the effort your technician put into getting my appointment taken care of today. I’ve had to reschedule twice, due to other techs not able to make it. Stephen arrived later in the afternoon, and he stayed late to make sure everything was installed and working properly. I especially appreciated the time he spent to educate me about all the features the Genie could do. He even went beyond doing a good job on my install, but he even convinced my neighbor to switch to DIRECTV using a referral card with my account number. I am very pleased with my switch from Comcast to DIRECTV on the quality and technician. I was unsatisfied with the ability to have my appointments met. I have high hopes for excellent quality TV from what I was shown by your technician. Thanks.

Customer-Nominated Great Jobs

Monday, September 8th, 2014

WEEK OF 8/31/14

I wanted to take a moment and thank you for sending Ronald Wiltsey to our home and taking care of our DIRECTV issues. His professionalism and attention to detail were exceptional. He took care of all our problems in a timely manner and I felt he really cared about his work and our time. Assets like him can be hard to find. Thanks, again. Bill Frazier

Hi, my name is Regina Scura and I just wanted to let you know how fabulous Daniel Roldand was. In all the years that we have been customers of DIRECTV, we have never had a tech that was as knowledgeable and helpful as Dan. We had a major problem at our house and, with his help, he fixed everything for us! He was most professional, respectful, and I cannot say enough about him, I would truly recommend him to anyone as a tech! I just wanted you to know how happy my husband and I were with his expertise!

Thank you, again, as I hope he is recognized for his work!

Regina Scura, a DIRECTV customer for many years!!
Thank you!!

I am very satisfied with the work ethic of Ms. Ashley!! She not only did a wonderful job installing our system, she also gave us a lot of helpful information to thoroughly enjoy our DIRECTV even more than we already did!!! Ms. Ashley was very polite and communicates with extraordinary people skills!!!!!

Customer-Nominated Great Jobs

Monday, September 8th, 2014

WEEK OF 8/24/14

Hello Mr. Luna,

I wanted to express my appreciation of the wonderful job Robert “Cody” Stanley did at our home on August 18, 2014.

Cody arrived on time, showed me his identification and got right to work. He had the main problem resolved in a matter of minutes and explained what was wrong in a way that I could understand. He addressed our second concern and was also able to resolve it efficiently and properly. We were very pleased with his attitude and willingness to explain everything to us.

Cody made the home repair experience beneficial and pain free and we are very grateful. He would be welcome back to our home for any further upgrades or repairs.

Thank you so much for allowing me to acknowledge Cody and his exceptional work.

Kind regards,

Robin and Michael Maley

Mrs. Bertrand informed me of how impressed she was with Brian and his professionalism. She felt like he went above and beyond in every aspect of her experience and insisted that he needs to be in leadership. After 20 minutes of her praising Brian, I agreed he represents Multiband with integrity and thanked her for the positive feedback.
Thank you, Brian, for caring about the customer!

Hello. I would be very happy to speak with anybody from Mr. Griswold’s company to say thank you in person for the great job he’s done today. I want to just make note that he actually inspected our entire system, found cracks in the cable and replaced them, and ran new cable into the house so that we won’t experience trouble in the future. This should make a difference to you guys, because you probably are spared another trip, or two, because this fellow did it right. I hope you have him in line for a raise, a promotion, and all other kinds of good stuff because he really earned it!