Great Job – Phillip Martinez

Nominated: 08/01/2012  Bangor

I wanted to take a moment and write a quick email to commend one of your employees – Phillip Martinez.  We are renting a home on Mount Desert Island in Maine and the TV satellite was not working.  There are 8 of us and we were hoping to watch the Olympics.  We called for Service on Sunday and scheduled an appointment for service on Tuesday at 4pm (nothing available on Monday).  Not the way I wanted to spend my vacation, waiting for the repairman, but the story has a happy ending.

Phillip renewed my faith in the average person and a good work ethic.  The appointment block was from 4pm to 8pm and he arrived right on time, a little early actually.  We were receiving a 711 error code (no signal).  He did some initial work to improve the signal but it was unsuccessful in improving the signal reception to acceptable standards across the board.  He had a picture at this point which to us was “good enough”, but he was determined to get acceptable numbers across the board.  He said this was necessary to close out the ticket.  He continued with his efforts pruning selective branches that were impacting the signal.  He had a good line of sight from the dish to the satellite but was missing on 1 number.  After some additional fine tuning and a few calls, he ultimately determined it was a bad dish (or component of the dish).  He stayed committed to the job well after dark and completed the job successfully with a dish replacement.  He had a 2 hour drive home after our job.  We shared some dinner with him when he was done and signed-off (our thank you to him) and he headed home.

I simply wanted to say thank you to Phillip and I hope this email will gain him some acknowledgment by your company.  I have often had utility company employees do work in my own home that is “good enough” but certainly not a “job well done”.  Phillip exemplified a job well done.  I will plan to call his direct supervisor and pass along my thoughts but I also wanted to make sure that your human resources group was aware of this positive interaction with a Multiband employee.  Thanks for your time.

Randy

Bangor Market Area

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