Great Jobs!

Here are a few people that have provided excellent customer service in the last week. We appreciate all their hard work! If you happen to work with any of these people make sure to give them recognition in person.

Johnny Castellanos
You wanted a 10 from this Technician – I want to give him a 20! No one ever took the time that Johnny did to explain the remote control, features and functions and how to work the DVR. Technicians like this are the reason DIRECTV retains customers for life – thank you, Johnny!

Daniel Kleinman
​Daniel called ahead, was prompt, polite and an absolute professional. He did his job in an impressive amount of time and was ready to finalize everything. That is when it all went downhill. Just to give you a quick synopsis, my order was somehow extremely messed up, and if it wasn’t for Dan’s kind demeanor and patience I would have cancelled the install. He was very personable and, even though he ended being there so late, he still took the time to walk through the initial set up and answer our questions. His dedication to superb customer service shines brightly. Your organization should be very proud to have him on your team!

Paul Madore
​I want to make sure you are aware of the outstanding service provided by Paul, our DIRECTV Installer. Unfortunately, our older home was not wired for cable and, even though Paul was unaware of this, he took it upon himself to wire our entire home and set us up with DIRECTV. I honestly expected him to ask for additional help from DIRECTV, but he took care of everything himself. I would like to give him all 10s on the Satisfaction Guide. Please make sure Paul gets commended for a job well done.

Joshua Perry
​Josh completed a repair job at my home this morning. Josh called prior to his arrival to let me know his projected ETA. He was extremely helpful and corrected the problems I was having with the DIRECTV system. I would give Josh an extremely high approval rating. He really made an extra effort to make sure I was well-informed on the operation of the satellite system and performed the maintenance in a timely manner.

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