Customer-Nominated Great Jobs

MARCH 2014

GRANGER VERNA
David arrived on time. He showed his ID and was very professional. David explained all the features that the genie was capable of doing. David also explained the protection plan that is offered by DIRECTV. David also explained the refer a friend program that allows me to get a $100 credit on my account.

KENYOTTA WILLIAMS
DIRECTV tech did a great job. He got my Pandora back working and now I can watch trailers on movies before I rent them.

MARTIN CONLEY
I would like to express my sincere gratitude for the technician that installed DIRECTV on my income property on February 30, 2014. He was courteous, professional, and most importantly he took the time to do an excellent job. I am very grateful for his work ethic and diligence and wanted to let you know that he is an excellent representative for your company.

Note – I am the property owner at this address. My tenant, Cher Binnett, ordered DIRECTV.

MEMPHIS SHELBY COUNTY AIRPORT
Just met your technician, Jamarkus Hodges, this afternoon and was very pleased. We had been without service 2 days before calling DIRECTV Technical Support. Jamarkus arrived on site promptly, as we had arranged over the phone. He was professional and demonstrated expertise in the way he promptly assessed the problem and quickly resolved the issue. He went over and beyond by assisting our staff with questions they had about DIRECTV. What a truly refreshing experience dealing with Jamarkus. We truly appreciate his expert knowledge and excellent customer service.

Thank you for providing me this opportunity to express my satisfaction.

ROBERT SIKORSKI JR.
The customer called me and said Wayne Libbrecht(26980) went beyond what he expected while at his house. Said Wayne wore his booties over his shoes, he was very polite, knowledgeable, and spent extra time teaching him the new features of his system and showed him a few extra things he never knew about. Such as the ability to set quick favorite channels in using the up arrow. Customer said Wayne exceeded his expectations based on other service men he has had in his house including other businesses.

GARY SHADID
Matt was an extraordinary tech. The weather was atrocious, and Matt and Jeff persevered to not only install new equipment but also cleared old DIRECTV and cable remnants. He answered every question I asked, and answered with specific and clear detail. He was extremely professional and personable. He made the process enjoyable and easy to follow. If I could, I would recommend Matt to any DIRECTV customer in the area.

MARLA FUSILIER & DUSTIN ROWLAND
On February 23, 2014, we were scheduled to have the DIRECTV Whole-Home DVR Service installed with an additional (2) HD DVR’s and (1) standard receiver to our existing Genie. On Sunday, February 25, 2014, Multiband technician, Curtis George, installed the swim 16, hooked up the (2) HD DVR’s, showed us how to use the remotes to get exactly what we wanted from the whole home serve, and overall was a great gentleman. He was very respectful and patient as we asked a lot of questions. I would like for him to be acknowledged for his professionalism representing your company. Rarely do you see this from a young gentleman, these days. Thank you.

DIANA PACE
The installer was very knowledgeable and did a very nice job. He was very concerned about our house and the way things were done; wanted to make sure he did it right, to our satisfaction. We were very pleased with his work ethic.

ALEX KULI
Jon was the most helpful and competent technician that I have ever encountered in the cable – TV installation world. We had a very difficult installation and needed to dismount a built-in TV that weighed about 60 pounds. He and I spent quite a bit of time trying to figure out how to accomplish this. We also had a very unusual remote set up for our master bedroom and he was able to understand it and figured out how to replace the cable box.

He was very thorough and skillful. I could not have been happier.

Alex Kuli

DANNY K. DANIEL
Dominique got my TV going fine today. He is a fine young man and I think a great asset to your company. He called in advance. He arrived on-time. He properly identified himself. He quickly determined the problem and went at it diligently. Throughout the repair process he was professional, courteous and personable. His work ethic and the quality of his work is top notch. I was very pleased with the whole experience. In the future, when I need a repairman I am going to request Dominique to answer the call…

Thanks!

Sincerely,

Danny K. Daniel, Sr.

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