Customer-Nominated Great Jobs

WEEK OF 6/22/2014

MICHELLE A. BIANCHI
I received a call from Mr. Bianchi to give positive feedback on Jason and his trainee Mike.

He stated that they both came in with a positive can do attitude, went over the plan before starting work and then began to work efficiently to complete the task.

Mr. Bianchi went on to say that after they completed the work they stayed to show him the system and how it worked and did not leave until they were satisfied that he understood how to work it.

TONYA CASSITY
I can’t tell you how outstanding the experience I had yesterday, with the technician and technician’s supervisor. (Technician Nick Skaggs and technician supervisor Tim Stacy). I had an ongoing, intermittent issue with one of my DIRECTV receivers. Nick explained and then executed everything he said he was going to do. You have some great people working for you and it makes me want to get the service I have just because of the quality of employees and service.
Thank you,
Tonya

SAMMY D. DANCE
Jason Ott is by far the best technician that has ever serviced our DIRECTV. He is most knowledgeable of his job, and what needs to be done to correct the problems he encounters. I offered to keep the old cable line because the new one was going to be extremely difficult to replace, but he wanted to install a new one in order to give us a better picture. Jason brought a newer tech with him to help with the job. They both went above and beyond to please us and leave us completely satisfied with their service. Jason left the newer tech here when the job was complete and told the newer tech to go over how to use the programs and answer any questions that we had. They were both completely professional and the type of people you want to have in your home to do this type of work. They were both courteous when it came to walking on the light colored carpets in our home and offered to cover their work boots with boot covers, which they did. If ever we encounter problems again, I will be asking for these two technicians to return. Most respectfully…Sammy Dance

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