Customer-Nominated Great Jobs

WEEK OF 8/10/14

My name is Kendal Land and I have been a DIRECTV customer for quite some time. On Friday, two of your installers, Michael Bourg and Carl Hardwick, went above and beyond to get our service set up. It took them nearly 4.5 hours on a late Friday afternoon. Just wanted you to know how much our family appreciated their work.
Kendal Land

I am a customer of DIRECTV and had one of your service techs perform a VERY complex install at my new home. The technician’s name is Newton Raymond. I just wanted to let you know that he did AN OUTSTANDING job. He was very professional, knowledgeable, took care to do the job properly, and completed the work in timely fashion. Simply outstanding! I hope you have a chance to congratulate him on outstanding customer service.

He called and text to see if I wanted an early service connection date. They were at my house when I got home. He met me outside, shook my hand, and introduced himself and who he worked for. He asked what I would be using the service connection for and on which devices. Explained what he was going to do. Wore his blue booties which was nice. Very friendly and answered all my questions with knowledge of his job. Overall, GREAT experience.

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