It’s A Tough Job… by Jared Rabalais

My name is Jared Rabalais, Alexandria Tech Supervisor.  My tough job is an everyday job. My day begins at 7:00 a.m. every morning with tracking department calling and giving me updates and on jobs for the route that day.  Then I have to make sure every tech that is scheduled work for that day is up and acknowledged and en-route to their first job, all 18 techs.  At 8:30 I begin building my RPP report and contacting every customer on the route to verify home phone or internet and letting them know where they fall in the tech’s route.  At 10:30 I leave my house to begin QC’s and assisting techs that may be falling behind or making a presence at as many jobs I can, to show them I am there for them.  Juggling “Line of Sights”, “WNC” and “WMT” calls in-between helping techs and rolling between jobs.  Most of the time I am unable to stop and have a lunch due to problems that require urgent attention.  At 5:00 p.m. after I have accomplished all my daily duties, I route the board and begin on my reports.  I verify with techs if they are good on equipment and work for the next day.  I do adjustments on the routes for the current day if a tech is behind and jobs needs to be moved around to keep everything working smoothly.  I stick by my phone and laptop while building reports to email out to my managers and higher ups normally till 9:30 p.m.  I normally do not shut down from work till 10:00 p.m. every night, 6 days a week.  Now with that being said, this is why I find my job to be tough, while doing all that I said; On today, 9/13/2011, I helped a tech do an install for the US Army facility in Alexandria.  I was personally requested by commanding officer because of my ability to complete the previous job and get them local channels after months of them applying and being rejected.  I assisted the tech with the job and was able to connect them up with locals on the second building we installed.  The customer was so pleased with the way the job was handled that he stated he would be calling DIRECTV just to place orders from here on out because he wants to deal directly with Multiband.  The Army base has 8 televisions up and running, allowing our soldiers to watch all the football they could handle.  Then after completing the install, I had to roll to a customer’s home that was having numerous problems with their system and the previous tech that was out there was unable to resolve.  I personally strapped on my tool belt and rewired the customer’s entire system and integrated their local channels from their cable provider into the system.  The elderly customers were so thrilled that I showed them the attention and solved their crisis that they cooked me a meal and told me to stop by anytime and visit.  By me being present and showing the customer they were valued made them extremely happy. This is just one instance where my job required me to go above and beyond to make a customer happy and complete all my daily duties.


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