Posts Tagged ‘cincinnati’

Great Job – James (Jim) C. McPherson

Thursday, March 29th, 2012

Nominated: 03/26/2012  Cincinnati, OH

I wanted to leave some feedback on an installer that came to my new home today. I moved from Kettering, Ohio down to Cincinnati, Ohio and nothing over the last week has gone right for us. I could get into it all but it’s not important. Your (DIRECTV) installer called my cell at about 20 minutes until 12 (my install time was between 12-4) to tell me he’d be here at noon. He showed up a few minutes before 12:00 and was very personal and professional. He told me his name was Jim (Tech ID 38410) and wanted to walk the home with me to get his “game plan” together. We walked and I explained what all I wanted to do, but wasn’t sure if it could be done. He gave some suggestions and I was very hopeful it could all work out. The job overall should really have only taken 2-3 hours at the most. Most installers I’ve dealt with were concerned about getting it done and moving on quickly. Jim spent a lot of time educating me when I asked a question about something. I almost could set up my own system and now understand it very well! The install I was hopeful for went even better because of his great suggestion and he even cleaned up the wires the Time Warner Internet installer left all hanging over on the side of my home and made them look professional!!! He ended up leaving my home after 5 pm, a 5+ hour install that could’ve taken much less time. I really felt Jim was all about the customer experience and I can’t think of too many people that would state they had a great experience with an installer. I just recently read a book called How to Win Customers and Keep Them for Life by Michael LeBoeuf and Jim is doing a lot of those things well. My job title is district manager and I deal with people every day, and mostly hear the horror stories or bad experiences a customer had with one of my employees. I just wanted to tell somebody out there that Jim went well above my definition of “satisfaction,” I’m genuinely happy. This is the first good thing that’s happened to us with our move this week. Thanks a lot Jim!


Cincinnati Market Area

Great Job – Micah Gilbert

Thursday, March 8th, 2012

Nominated: 03/07/2012  Location: Cincinnati, OH

Good morning!

I had my DIRECTV set up this morning with Micah. I just wanted to make sure he gets the praise that he deserves. He arrived on time, he was very professional, and he was quiet and efficient when he was here. I didn’t feel like my morning routine was being interrupted at all. He made sure he went through everything on the remote and with the TV, and knew all of his information.

I know you don’t get the good emails very often because people often times do not think about it, but Micah was truly a pleasure to work with.

Thank you and have an excellent day!


Cincinnati Market

Multiband February Associate Appreciation Day

Friday, February 10th, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

Traverse City: 03/01 at 6:00 am

Grand Rapids: 03/01 at 6:00 am

Detroit: 03/01 at 5 – 9:00 am

Portland: 02/29 at 11:00 am

Houston South: 02/29

Indianapolis: 02/29 at 2 – 9:00 pm

Bloomington: 02/29 at 12 – 5:00 pm

Bangor: 02/24 at 6:30 am

Baton Rouge: 02/29 at 4 – 10:00 pm

Davenport: 02/24 – 26 at 7:00 am

Cincinnati: 02/24 at 12:00 pm

Beaumont: 02/29 at 3 – 5:00 pm

Tyler: 02/28 at 5:00 pm

Cleveland East: 02/29 at 4 – 7:00 pm & 03/01 at 6 – 8:00 pm

Houston Central: 02/29 at 4 pm

Lafayette: 02/29 at 3 pm

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