Posts Tagged ‘davenport’

Great Job – David Moreland

Monday, June 11th, 2012

Nominated: 06/06/2012  Davenport

On June 6th, the following email was sent to our Service Manager in regard to one of our valued technicians here in Davenport.  Fantastic job Dave!!

Dear Kyle,

I just wanted to send you an e-mail regarding your DIRECTV installer Dave M.  Dave visited us on 6/6/2012 to correct a problem with the dish signal.  Dave was very professional, kind, and answered my questions with courteous words.  I am very pleased with the work that was performed.  Thank you very much.

.

Thanks,

Wade

Davenport Market Area

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Great Job – Thomas Bennett

Thursday, May 31st, 2012

Nominated: 05/30/2012  Davenport

Today, I had a DIRECTV man come to my door. I was expecting him, but was impressed with him. He was very professional and personnel. He showed me his photo ID badge and was on with fixing my problem with DIRECTV.  I was very pleased with him and just wanted to let someone know how their employees are in the field.

Thank you, Thomas. You made me glad I have DIRECTV.

Patty

Davenport Market Area

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Multiband May Associate Appreciation Day

Tuesday, May 15th, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

Bloomington: 05/31 at 12:00 – 6:00 pm & 06/01 7:30 – 10:00 am

Davenport: 05/31 & 06/01 at 8:00 am

Indianapolis: 05/31 at 5:00 pm

Lafayette: 05/31 at 4 – 10:00 pm

Tyler: 05/31 at 4:00 pm

Portland: 05/31 at 12 – 7:00 pm

Bangor: 05/25 at 4 – 6:00 pm

Burlington: 05/31 at 1:00 pm

Beaumont: 05/31 at 5:00 pm


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Great Job – Joshua DeDecker

Wednesday, April 4th, 2012

Nominated: 03/22/2012  Davenport, IA

Jack,

Just wanted to immediately thank you (and Josh DeDecker) for the work performed at our home yesterday.

Yesterday afternoon, I received a telephone call (automated survey) wherein I evaluated the installation work as BEST POSSIBLE etc.  However, I will send a snail mail letter to both DIRECTV and Multiband Headquarters…wherein I shall praise both of you gentlemen. Such will of course take a few days, so I will express initial praise in this e-mail. We would appreciate it if you would forward a copy of this correspondence to Josh.

I (Ed) realize that my initial apprehension (over prior installations) was considerable, and really appreciate your patience.

Just as you indicated Jack, Mr. DeDecker was a very capable installer. He actually proved to be much more. He was courteous, thorough, technically well trained, took adequate time to acquaint my wife with operating procedure(s) and frankly….was just a real pleasure to work with. We could not have asked for more. Josh is a real asset to your organization. Thankfully he was provided to us to resolve the myriad of problems presented by Quad City Satellite Center and get my wife (Loretta) up and running with the new HD DVR.

As they say in Great Britain, “Well done!”

Customers Ed & Loretta

Davenport Market Area

Great Job – Brian Kent

Monday, March 19th, 2012

Nominated: 03/15/2012  Location: Davenport, IA

​I just wanted to let you know that Brian was an exceptional installation tech. Where we live we needed to have the parts for the dish to cover up to 4 apartments to please the landlord. This is a 110 apartment complex and he does not want 110 dishes put up. When I called and placed the order with DIRECTV I had given them this information and they said that wouldn’t be a problem. The morning of our installation, I had talked to the lady who was confirming our appointment and I was informed that customer service at time of the order had put it in as a residential and did not refer me to the multi-unit department which is who I needed to talk to, and the techs were only allowed to install single unit dishes not a multi-unit dish. So when Brian had gotten here, my husband had gone out to talk to him and told him what our problem was and he told my husband that he would talk to our landlord about our installation to make him happy and make a phone call to his supervisor and see if there was anything that he could do to get our service up and running for us. When he knocked on the door after the conversation he said he was going to get us installed and that the pieces he needed were being brought to him so that the dish would work for the 4 units like the landlord wanted. He did everything that he could and actually had to sit and wait for the parts to be brought to him. When the other parts arrived, Brian and Jason had worked on it together to get it completed as quickly as possible so he could continue on with his other 4 appointments he had that day. I have never had a tech from any other company that came in to my home and was as professional and helpful as he was. Brian was an absolutely AMAZING person to deal with and I wish if I ever had a problem with my service that I could request him to be our tech to come and fix our problem. DIRECTV should feel pretty lucky to have such a great, helpful, and professional person working for their company. I wish more techs could be like him and I have had some very unprofessional and rude techs from several different companies and types of techs in my home throughout my lifetime. My husband and I could not have been happier with Brian.

Thank you again!!!!!!

Tammy

Davenport Market Area

Great Job – Derek Stevens

Friday, March 9th, 2012

Nominated: 03/08/2012  Location: Davenport, IA

While conducting QCs on the 7th of March, Operations Manager Sam Pruett left a business card with the customer of an AT&T job.  Today, he received an email from this customer.  It is always great to receive positive recognition on our technicians:

Just a note to tell you how pleased I was with the installation of my new DIRECTV service.

The technician, Derek, did a great job. He was very courteous and professional in manner and appearance. He took time to explain the service to me and kept me informed as to what he was doing. He took care to be sure the installation was up to code.

When he left, I noticed some wiring outside that I thought should be done a little differently, he came back and fixed it and was very nice about it. He didn’t make me feel that it was an imposition or anything.

You should be proud to have such an outstanding employee in your service.

Thank you-

Chris

Davenport Market Area

Multiband February Associate Appreciation Day

Friday, February 10th, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

Traverse City: 03/01 at 6:00 am

Grand Rapids: 03/01 at 6:00 am

Detroit: 03/01 at 5 – 9:00 am

Portland: 02/29 at 11:00 am

Houston South: 02/29

Indianapolis: 02/29 at 2 – 9:00 pm

Bloomington: 02/29 at 12 – 5:00 pm

Bangor: 02/24 at 6:30 am

Baton Rouge: 02/29 at 4 – 10:00 pm

Davenport: 02/24 – 26 at 7:00 am

Cincinnati: 02/24 at 12:00 pm

Beaumont: 02/29 at 3 – 5:00 pm

Tyler: 02/28 at 5:00 pm

Cleveland East: 02/29 at 4 – 7:00 pm & 03/01 at 6 – 8:00 pm

Houston Central: 02/29 at 4 pm

Lafayette: 02/29 at 3 pm

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