Posts Tagged ‘detroit’

Multiband February Associate Appreciation Day

Friday, February 10th, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

Traverse City: 03/01 at 6:00 am

Grand Rapids: 03/01 at 6:00 am

Detroit: 03/01 at 5 – 9:00 am

Portland: 02/29 at 11:00 am

Houston South: 02/29

Indianapolis: 02/29 at 2 – 9:00 pm

Bloomington: 02/29 at 12 – 5:00 pm

Bangor: 02/24 at 6:30 am

Baton Rouge: 02/29 at 4 – 10:00 pm

Davenport: 02/24 – 26 at 7:00 am

Cincinnati: 02/24 at 12:00 pm

Beaumont: 02/29 at 3 – 5:00 pm

Tyler: 02/28 at 5:00 pm

Cleveland East: 02/29 at 4 – 7:00 pm & 03/01 at 6 – 8:00 pm

Houston Central: 02/29 at 4 pm

Lafayette: 02/29 at 3 pm

Follow Multiband on Twitter
Like Multiband on Facebook

Great Job – Charles Crandell

Wednesday, January 25th, 2012

Nominated: 01/24/2012  Location: Detroit

Today we had a case management customer who had started off very upset with DIRECTV, stating that she has been having a lot of issues for a long time and no one seemed to be able to help her. In fact, she told me that she was a cancer patient and very ill and felt like DIRECTV should be the one thing that she should not have to worry about. She told me that if the issue was not resolved today she would be cancelling. Charles went to her home and explained to her why she was having so many issues and how things had been done wrong previously. She wanted specific receivers that unfortunately the technician would not have until Thursday, but told her that he would be completely redoing her system and making sure it’s up and running the way that it should be so she would no longer have to worry about it. The customer told me that this tech was amazing, the best that she has ever had out to her home, he was extremely helpful and professional and even though we could not get the service fixed today she was so happy with him that she has decided to stay one of our valuable customers. She wanted to make sure that I informed his tech sup on how good of a job he did, but I decided to take it up a notch and nominate him for a great job done, because that is exactly what he did.

Great Job – Chris Kubat

Monday, January 23rd, 2012

Nominated: 01/19/2012  Location: Detroit

I would like to commend your serviceman, Chris Kubat, for doing an exceptional job in correcting the messed up work the previous DIRECTV servicemen created in installing my initial service and additions to that initial installation (3 to be exact, over a period of 6 years) .

Chris was also good enough to explain that I could have avoided the necessity of 7 different lines being installed by upgrading and only needing 3 lines. He worked very diligently for more than 4 hours to correct the aesthetic appearance on the outside of my condominium unit which I greatly appreciated.

I plan to notify DIRECTV of their inefficient means of installing and upgrading their various services. Had I received information on what was available to me, I could have avoided this problem.

Thank you,
Sandra D.