Posts Tagged ‘louisville’

It’s a tough job… by Nathan Froehle

Wednesday, November 21st, 2012

“I was performing an installation at an apartment – one of those jobs that quickly turns into a monster. Four receivers going in, and the dish had to be placed on a pole on the side of the building. I ran the cables into the crawlspace under the apartment and replaced all of the lines that were previously there. The crawlspace was very tight and full of spiders. On top of that, it was close to 100 degrees outside, and the ground was rock-hard, but I was able to get the dish mounted and tuned.

After I ran the lines, I came inside to give customer education. Suddenly, the customer’s 5 year old son started screaming in the kitchen – we both ran in and found the boy with his head stuck between the spindles on the back of a kitchen chair! He was squirming wildly, trying to break free, and only succeeded in making things worse by turning upside down! The customer ran around, looking for something to help him out of the situation, and I told him we needed to take the chair apart to get him out. I had my tool belt on still, so I quickly used my Phillips screwdriver to take the chair-back apart and let the toddler out. The customer thanked me over and over again,saying he didn’t know what he would have done without me. He didn’t have any tools,and the chair was made out of metal – I know this atypical job wasn’t the toughest job out there, but I was glad I was there to help!”

Nathan Froehle

Louisville Market

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Multiband July Associate Appreciation Day

Wednesday, July 25th, 2012

We appreciate what you do.

Enjoy good food cooked by your managers!!

Market locations and times are as follows:

New Hope: 07/30

Fargo: 07/31 at 11:30 am – 1:00 pm & 3:30 – 5:00 pm

Evansville: 07/31 at 4:00 pm & 08/01 at 5:30 am

Lexington: 07/31 & 08/01 at 1:00 pm

Louisville: 07/31 at 2:00 – 9:00 pm & 07/02 at 7:00 – 9:00 am

Baton Rouge: 07/31 at 4:00 – 10:00 pm

Shreveport: 07/31 at 3:00 pm

Memphis: 07/31 at 4:00 – 8:00 pm

Paducah: 07/31 through 08/03 at 6:00 am

Boston North: 07/31 at 2:00 pm

Boston South: 07/31 at 5:00 pm & 08/01 at 6:00 am

Piscataway: 07/31

St Louis: 07/27 at 12:00 pm

Raleigh: 07/27 at 6:00 pm

Fayetteville: 07/28 at 6:00 pm

Miami: 07/28 at 6:30 am

Key West: 07/29 at 12:00 pm

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Great Job – Daniel Brown

Thursday, March 15th, 2012

Nominated: 03/13/2012  Location: Louisville, KY

After speaking to you and the supervisor in case management, I am sending you this email.  On Wednesday, March 7, 2012, Service Technician Brown had arrived at my home prepared to reset my satellite dish which had a low signal. He properly covered his shoes and was very polite. He listened to what was wrong and responded in detail to what we were telling him, he listened. We’ve had high-definition since June 27, 2008 and have complained to two other technicians telling them we don’t see a difference between regular stations and HD. He was the first one to first check the guide, telling us that it should only show HD channels, not both standard and HD. He corrected it saying this could cause a problem with us getting a clear signal. Then he investigated our HD and our receiver was never set up for HD resolution from the install date. This was correct in a few seconds and now our picture is totally different,  then he corrected our dish settings on our roof. We can now get what we are paying for instead of canceling it. This gentleman was a remarkable employee and I want to recognize him. I wish all technicians were like him. Please put my email in his file or process it so your company will know how valuable he is. If there is anything else I need to do, please contact me.

- Customers Mary, Mark & John

Louisville Market Area